Job Description
Sales Assistant – High Wycombe
Salary £27000
Reports to the Branch Manager
Hours:- Monday to Saturday 09.00-17.00 5 days a week - required to work 3 out of 4 Saturdays
I am recruiting for a Trade Sales Assistant to support the Branch Manager of this well established business at their High Wycombe branch. The ideal candidate will have previous trade sales experience.
Sales Duties
* Deliver excellent customer service that exceeds expectations
* Approaching customers and ensuring that they are dealt with efficiently, courteously and as promptly as possible.
* Dealing with customers' orders and queries in a confident, efficient and professional manner
* Comprehensive product knowledge
* Identifying improvements to processes to enhance customer service, reduce costs, improve margin etc.
* Matching the needs of the customer to the best product available, remembering upselling and stock levels.
* Ensuring all deliveries are checked off accurately, promptly and that relevant paperwork is passed on efficiently and quickly.
* Resolving any customer issues/enquiries to a satisfactory conclusion.
* Create effective, up to-date displays in the showroom, ensuring that all products are clearly coded, priced and kept clean and well presented.
* Ensure specific customer requirements are processed efficiently, promptly and to meet delivery promise.
* Ensure all promises made to customers are realistic, achievable and are completed.
* Be prepared to deputise effectively in the absence of the Branch Manager or Assistant Manager.
Warehouse Duties
* Assist customers with putting products in their vehicles.
* Keep warehouse area clean and tidy.
* Ensure all paperwork is completed and dealt with correctly.
Fantastic benefits: Auto Enrolment Company Pension, 23 days holiday, staff discount, uniform provided, My Staff Shop platform, free parking, cycle to work and Electric car schemes, Referral Program, sick pay after qualifying period