Overview
Job Title: Accommodation Manager
Working Hours: 40 Hrs
Salary: £35k to £42k
Responsibilities
* Manage day-to-day very busy operations for a portfolio of short-let properties across multiple locations.
* Coordinate and execute fast turnovers: cleaning checks, laundry, linen changes, restocking supplies and final quality inspection.
* Carry out routine maintenance and light repairs (plumbing, electrics basics, furniture fixes) or coordinate contractors and ensure timely completion.
* Respond to guest enquiries, complaints and emergency issues — deliver calm, effective solutions (including out-of-hours incidents on a rota).
* Manage contractor and cleaner schedules, carry out spot checks and maintain quality standards.
* Maintain accurate records: inventories, maintenance logs, guest incident reports and cost tracking.
* Work closely with booking channels and property management software to monitor occupancy, check-ins/outs, and special requests.
* Ensure all properties meet safety, gas/electrical and fire compliance and local licensing requirements.
* Support onboarding and training of local cleaning teams and temporary staff.
* Drive continuous improvements to reduce costs, speed up turnovers and improve guest ratings.
Person specification — essential
* Proven experience in property management, serviced accommodation, hospitality operations or a similarly hands-on role.
* Able to work flexible hours, including weekends and participation in an on-call rota.
* Strong problem-solving, calm under pressure, excellent customer-service skills.
* Good organisational skills and attention to detail — able to manage multiple sites and competing priorities.
* Basic DIY/handyman skills (able to complete small repairs yourself, or accurately scope/brief contractors).
* IT literate — able to use property management systems, Airbnb/Booking dashboards and messaging platforms.
* Reliable, proactive, able to work independently and take accountability.
We can offer Visa Sponsorship for this role (If Needed) subject to the company holding a valid sponsor licence and the successful candidate meeting UKVI eligibility checks.
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