Responsibilities
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Deliver high standards of operational effectiveness across the Microsoft 365 platform, ensuring performance, stability, and service excellence.
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Own and develop the M365 roadmap, ensuring alignment with organisational priorities, user needs, and emerging technologies.
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Lead platform security and governance, ensuring compliance with internal policies and industry best practices-particularly within secure or regulated environments.
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Oversee incident and problem management for M365 services, ensuring timely resolution, root-cause analysis, and continuous improvement.
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Champion user experience and customer satisfaction, developing strong relationships with stakeholders across the business.
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Manage service processes in line with ITIL principles, driving maturity in service delivery and operational management.
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Ensure the platform meets enterprise-level standards for resilience, scalability, and integration with wider infrastructure.
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Build and lead a high-performing M365 team, fostering a culture of accountability, collaboration, and professional growth.
Candidate requirements
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Proven experience managing Microsoft 365 at enterprise scale, with strong knowledge across core workloads (Teams, Exchange Online, SharePoint, OneDrive, Entra ID, etc.) for a minimum of 8 years.
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Microsoft Qualifications required:
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Microsoft certification M365 Administrator Expert or hold at least 3 of the following Microsoft 365 certifications: Endpoint Administrator Associate, Messaging Administrator Associate, Teams Administrator Associate, Identity and Access Administrator Associate, Information Security Administrator Associate certification.
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Microsoft Qualifications optional: Designing Microsoft Azure Infrastructure Solutions (AZ-305)
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Demonstrated success working in secure, regulated, or compliance-driven environments.
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Strong leadership capabilities with experience guiding technical teams and driving high performance.
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Customer-focused approach with excellent communication and stakeholder-management skills.
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Hands-on experience developing and delivering technology roadmaps.
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Strong problem-solving and organisational skills.
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Competence in ITIL-aligned service management; ITIL certification desirable. xsngvjr
Typically requires: A University Degree or equivalent experience and minimum 8 years prior relevant experience, or An Advanced Degree in a related field and minimum 5 years experience.