Salary: £50K DOE + benefits
About Franchise Brands
Franchise Brands is an international, multi‑brand franchisor focused on building market‑leading businesses primarily via a franchise model. The Group currently has a combined network of over 625 franchisees across seven brands in the UK, North America and Europe.
We own several market‑leading brands with established trading histories: Metro Rod, Metro Plumb, Willow Pumps, Filta, and more recently Pirtek in Europe – all of which benefit from the Group’s central support services, including Franchise Support, National Sales/Account Management, Information Technology, Marketing, Finance, Recruitment and HR.
Role Summary
We are seeking a NetSuite Systems Administrator to optimise our systems and take ownership of our broader technology landscape. This role plays a key part in bridging the gap between finance and IT, focusing on system administration, customisation, and process improvements. You will act as the primary liaison for system vendors and oversee the systems roadmap in collaboration with key stakeholders.
Key responsibilities and accountabilities:
* Provide 1st and 2nd line support, including roles and permissions, dashboards and reports.
* Understand the data structure within NetSuite and best practices relating to data migration and integrations, including Internal ID / External ID and the relationship between Entity / Transaction / Item tables and the records within.
* Creation and maintenance of roles & permissions, dashboards, fields & forms, custom records.
* Design, configure and support SuiteFlows (workflows) and SuiteApprovals.
* Customise and configure NetSuite to meet business needs, including saved searches, Suiteanalytics and reporting.
* Monitor system performance, troubleshoot issues and implement enhancements to improve efficiency.
* Ensure best practices are applied to ERP integrations from a NetSuite perspective.
* Design and deliver effective user training & materials and support adoption across teams.
* Strong ability to manage stakeholder relationships and own the project roadmap.
* Communicate with, and coordinate, third‑party vendors.
What are we looking for?
* 3+ years of NetSuite experience.
* Strong understanding of core financial processes (P2P, R2R, O2C) and associated business processes.
* Strong understanding of NetSuite modules and core finance processes (Financials, Order Management, Inventory, Procurement, CRM).
* Appreciation/knowledge of key financial processes through the system (consolidation, currency & FX management, intercompany elimination).
* Demonstrable experience of implementing NetSuite into either a business or supporting partner/NetSuite professional services, or as part of a client‑side team.
* Experience with saved searches, customisation, reporting and dashboards.
* Strong integration and automation skills.
* Experience delivering a project road‑map/pipeline of projects.
* Experience of working within a multi‑subsidiary, multi‑country and multi‑currency NetSuite Oneworld environment.
* Continuous improvement and automation skills.
* Excellent communication and documentation skills.
Benefits
* 25 days annual leave plus bank holidays.
* Royal London company pension.
* Group life assurance.
* Additional paid leave / special leave.
* Cycle to work scheme.
* Company events.
* Company laptop / mobile.
* Hybrid working / occasional homeworking.
* Travel subsidy / mileage.
* Free eye tests / subsidy for glasses.
* Employee assistance programme.
* Occupational health support.
* Employee discounts platform.
* Commitment to career progression, training, learning and development.
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