Job Title: Customer Service Administrator (WFH), Glasgow
Location: Glasgow, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 47980c17e9af
Job Views: 3
Posted: 10.05.2025
Expiry Date: 24.06.2025
Job Description:
Our client is seeking a dedicated Sales Administrator to join their team in Glasgow City Centre. This is a permanent, full-time role (Monday to Friday, 9:00 AM - 5:00 PM) offering a salary of £23,000 per annum. The role involves managing customer relationships, processing sales orders, and providing excellent customer service, with initial training in Glasgow City Centre for 3-6 weeks before working from home.
Key Responsibilities:
* Manage customer relationships to ensure satisfaction and encourage repeat business.
* Upsell products during client interactions to maximize sales.
* Handle inquiries via a central mailbox with prompt responses.
* Issue quotations, maintaining accuracy and compliance.
* Communicate with clients regarding lead times, updates, and order statuses.
* Track sales leads and inquiries, maintaining accurate records.
* Handle inbound calls, address queries, and manage parts/returns.
* Coordinate with suppliers to ensure timely order processing.
Candidate Requirements:
* Confident and professional telephone manner with excellent communication skills.
* Ability to thrive in a fast-paced sales environment, meeting targets and deadlines.
* Customer-focused attitude aiming for high service standards.
* Drive and ambition to achieve results for clients.
* Proficiency in MS Office, especially Excel.
Location Note: The office is conveniently located near Glasgow Central station. Candidates should ideally reside in Glasgow or nearby.
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