ROLE: ACCOUNT MANAGER Comms South Business Background We are a award winning, highly customer-focused and forward-thinking business with significant annual growth year on year - growth that is creating opportunities for the right individuals to carve out excellent careers within the IT industry. We are structured as a Group with operating entities running as distinct P&L’s. Within each of these P&L’s there is a discrete Senior Management Team (SMT) with significant autonomy. Role in Brief The Account Managers role is carrying responsibility for a piece of the Sales Plan of the Comms South Sales Strategy. The individual is expected to take part in planning and marketing activities to drive the generation of leads as well as the conversion of those leads into profitable wins, both upselling into existing accounts and finding new logos. This is an exciting opportunity for an ambitious sales individual with strong core sales skills and experience of sales processes to join and add value to a growing, ambitious and friendly organisation. The responsibilities fall into the following areas; Provide client management function to an allocated customer list. Regular communication with customers through various method to strengthen relationships. Prepare proposals and quotes for clients on any services they require. Work to tight deadlines and complete tasks to meet expectations. Recognise opportunities where additional services or solutions can be provided. Provides timely, accurate and unambiguous updates for work activity. 3. Key Responsibilities Incorporating; Meet or exceed Revenue and Margin target as set and agreed with Sales Manager / Sales Director Manage and Drive Revenue from named account base Lead Generation and management of your pipeline funnel Identifying upgrade and upsell opportunity in base Arrange and attend client review meetings Ensure AR is current Become the face of the company when attending new business opportunities Own sales strategies and relationships within customers and ensure positive NPS Proposition Identification Use Tools and Methologies as specified by Sales Director Member of a Team Provide weekly / monthly reporting for the Sales Director /Senior Account Manager of Managed Services Division. Be part of appraisals in line with our policies and develop training plans as / when required Solution Commercials Collaborating with our colleagues to price opportunities and the relevant resources in including Sales Director, Senior Account Managers, Presales, delivery and operations teams to identify appropriate solutions to meet specific requirements Solution Presentation Determine technical and business requirements through attending meetings with potential Clients to ensure that all necessary information is collated prior to producing a solution. Create and confidently deliver business presentations internally and externally. To include proposal, our roadmap, Statement of Direction and trends within the market Contribute the business elements of a solution into sales proposal documentation outlining the cost savings and business benefits to clients of using our solutions. Existing Customer Nurturing Develop & execute existing customer nurturing activities, to encourage take up of the wider propositions and to foster customer loyalty / advocacy. 4. Department Organisation Structure Reports to Sales Manager / Senior Account Manager within Comms South 5. Skills / Interests Required Proven ability to close business against a clear closure plan Able to manage multiple priorities to achieve (exceed!) targets Passionate about technology & how it benefits businesses Demonstrably successful experience of Connectivity / Voice / UC sales Proven ability to own and grow a pipeline Process driven and organised / attention to detail Professional and high energy Strong presentation and interpersonal skills Outstanding communication skills, both spoken and written Willing to travel in the UK as needed Proactive, can-do attitude 6. Experience Required Essential & demonstrable >2/3 years Account Management Experience. Experience of presenting business benefits analysis, identifying the true ROI of implementing technical solutions. Can demonstrate ability to adapt approach based on different customer types / markets. Proven track record of achievement against target.