EOE/AA/Disabled/Veterans Waldorf Astoria London - Admiralty Arch is seeking a Director of Front of House to join the pre-opening team for this highly anticipated new luxury hotel opening later this year. This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel. Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the world’s most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests. Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once‑in‑a‑lifetime experiences in the world’s most sought‑after destinations. WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s 1 GREAT PLACE TO WORK 2025 Proudly voted by our Team Members A World of Rewards A World of Rewards Complimentary, nourishing meals provided while on duty Exceptional development programmes, designed to support and accelerate your growth at every stage Opportunities to make a meaningful impact through our industry‑leading Corporate Responsibility initiatives Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage High street savings through Perks at Work 28 days’ holiday, including bank holidays, rising to 33 days with length of service What will I be doing? We are looking for hospitality professionals who are passionate about delivering an exceptional five star guest experience, consistently upholding the world class service standards recognised by Forbes. As a Director of Front of House, you are responsible for overseeing all Front of House operations to deliver an excellent Guest and Member experience. A Director of Front of House will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards: · Oversee Front of House operations including, but not limited, to Concierge, Reception and Guest Relations · Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement · Operate within departmental budgets through effective stock and cost controls and well managed schedules · Set departmental targets and objectives, work schedules, budgets, and policies and procedures · Monitor the appearance, standards and performance of the Front of House team with an emphasis on training and teamwork · Ensure team members have an up-to-date knowledge of all room categories and amenities · Maintain good communication and work relationships in all hotel areas and with external customers and suppliers · Ensure staffing levels cover business demands · Ensure ongoing training · Ensure communication meetings are conducted and post-meeting minutes generated · Recruit, manage, train and develop the Front of House team · Contribute to succession planning within the hotel and company · Ensure team members comply with hotel security, fire regulations and all health and safety legislation · Proficient in property management systems · Assist other departments wherever necessary · Ensure the department adhere to Hilton policies and procedures · Ensure competence of HHonors loyalty programme and ensure compliance What are we looking for? A Director of Front of House serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: · Rooms Management/Front Office Management experience in the hotel/leisure/retail sector in a similar capacity · Strong leadership skills to manage and motivate the team · Excellent organisational and planning skills · Excellent communication skills · Good financial awareness · Accountable and resilient · Ability to work under pressure · Flexibility to respond to a range of different work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: · Degree in related field · Familiar with Property Management Systems