Job Description
IT Support (Temporary Position)
Start Date: July 2025Location: Fully office based in NewtownabbeyHours: 37.5 hours per week, Monday to Friday between 8:00am - 5:00pm(Shift patterns include 8:00am-4:00pm, 8:30am-4:30pm, and 9:00am-5:00pm)Contract Length: 3-5 monthsTraining: 2-week training and induction period providedAnnual Leave: No extensive leave permitted during July, August, and September (peak period)
About the Role:
We are looking for enthusiastic and customer-focused individuals to join our clients team as IT Support Analysts on a temporary basis. You will be supporting and assisting Schools, Colleges, and Educational establishments across Northern Ireland as they return from summer holidays and experience IT-related issues.
This is a fantastic opportunity to gain valuable experience in IT support, especially if you’re looking to begin or progress your career in the tech industry.
Key Responsibilities:
* Respond to customer queries and IT issues via telephone, email, and customer portal
* Log incidents and service requests accurately and efficiently
* Deliver exceptional customer service to every caller
* Keep customers informed on the status of their issue or request
* Manage and prioritise your own workload to ensure deadlines are met
* Follow internal company policies, procedures, and service standards
What We’re Looking For:
* Proven ability to handle and resolve a high volume of incoming calls
* Experience making outbound follow-up calls
* Excellent verbal and written communication skills
* Strong customer service mindset and experience in customer-facing roles
* Comfortable working on the telephone with customers
* A keen interest or curiosity in IT - ideal for those looking to kickstart a career in IT
If you do not hear from a consultant within 1 week of your application, then unfortunately on this occasion you have not been successful