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This company has established itself as a recognised name in its field. It is a medium-sized organisation that values structured processes and a results-oriented approach to delivering exceptional customer experience
Job Description
* Oversee the daily operations of the customer service team to maintain a high standard of service.
* Mentor and support team members to ensure they reach their full potential.
* Develop and implement strategies to improve customer satisfaction and retention.
* Handle escalated customer queries and ensure prompt resolution.
* Monitor and report on team performance metrics.
* Collaborate with other departments to streamline customer service operations.
* Ensure compliance with company policies and industry regulations.
* Identify opportunities for process improvements and implement changes effectively.
The Successful Applicant
A successful Customer Service Team Leader should have:
* Proven experience in a customer service leadership role.
* Strong problem-solving and decision-making skills.
* Excellent communication and interpersonal abilities.
* Experience in managing team performance and delivering results.
* Knowledge of the Leisure, Travel & Tourism industry is advantageous.
* Ability to remain calm and professional under pressure.
* Proficiency in relevant software and tools for reporting and communication.
What's on Offer
* A competitive salary of £27,000 - £33,000 per annum.
* Performance-related bonus to reward your achievements.
* 33 days of holiday leave to maintain work-life balance.
* A permanent position in a well-established organisation.
* Opportunities to grow within the Team
This role as Customer Service Team Leader in central Brighton offers a fantastic opportunity to develop your career. Apply today to take the next step in your professional journey!
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