Senior Support Worker - Homelessness Services
Oxford
Increase your chances of an interview by reading the following overview of this role before making an application.
£28,428 per year
37.5 hours per week | Permanent
Shift Pattern (4-Week Rota)
* Week 1: Monday - Friday, 8:00am - 4:00pm
* Week 2: Monday - Friday, 12:00pm - 8:00pm
* Week 3: Monday - Wednesday 9:00am - 5:00pm | Saturday & Sunday 8:00am - 8:00pm
* Week 4: Wednesday - Friday 9:00am - 5:00pm
About the Role
A respected homelessness support provider across Oxfordshire is seeking a Senior Support Worker to join their dedicated team supporting individuals experiencing homelessness and complex health needs.
This role forms part of a specialist Step-Up and Step-Down accommodation service, supporting individuals leaving hospital under the Discharge to Assess model, as well as people who may otherwise be at risk of hospital admission and require short-term accommodation and support.
Working within a small, dynamic, and supportive team, you will play a key role in delivering high-quality, person-centred support, managing complex cases, and helping individuals move towards stability and independent living.
This is a highly rewarding opportunity for someone passionate about making a real difference to people experiencing homelessness.
Key Responsibilities
* Support the delivery of a safe and supportive accommodation service
* Assess and manage risk for individuals accessing the service
* Deliver case management for clients with complex needs
* Work collaboratively with health services, housing providers, and community organisations
* Develop and implement holistic support and move-on plans
* Support residents in identifying suitable move-on options within six weeks
* Maintain Housing Benefit claims and housing management tasks
* Manage challenging situations while ensuring the safety of residents and staff
* Maintain accurate records and update internal systems
* Report safeguarding concerns promptly in line with procedures
* Build positive relationships with residents, professionals, and local services
* Work as part of a rota including evenings, weekends, and bank holidays
What We Are Looking For
Essential
* Understanding of the challenges faced by people experiencing homelessness
* Experience working in a frontline, face-to-face support role
* Experience supporting individuals with complex needs, including:
o Mental health
o Physical health needs
o Substance misuse
* Knowledge of trauma-informed approaches
* Strong communication and relationship-building skills
* Ability to manage challenging situations
* Good IT skills including Microsoft Office
* Strong organisational and case management skills
Desirable
* Experience in supported housing, hostels, or homelessness services
* Understanding of move-on pathways and housing options
Personal Qualities
We are looking for someone who is:
* Compassionate and empathetic
* Passionate about supporting vulnerable people
* Resilient and able to manage emotionally demanding situations
* A proactive team player
* Organised and able to prioritise tasks effectively
Safeguarding & Equality
The organisation is fully committed to safeguarding vulnerable adults, children, and young people, and expects all staff to share this commitment. xsngvjr
They are also committed to equal opportunities, welcoming applications from all backgrounds and communities.
If you are passionate about supporting people experiencing homelessness and want to make a real impact, we would love to hear from you.
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