Customer Service Executive – Harrogate - £30k - £40k + excellent benefits Our client is a well-established company based near Harrogate; due to continued growth and expansion they are looking for a Customer Service Executive to join their team. As a Customer Service Executive deliver excellent all-round customer service by processing orders, handling enquiries, liaising with internal teams, proactively updating customers, and contributing to a fast-paced, hands-on customer service environment Key Responsibilities: * Respond promptly and professionally to customer enquiries via phone and email. * Process customer orders accurately, including checking stock availability. * Liaise with Purchasing to confirm lead times, resolve stock issues, and identify alternative products. * Update customers proactively regarding delivery times, substitutions, delays, and order progress. * Coordinate with Warehouse/Despatch to ensure orders meet delivery expectations and SLA commitments. * Handle returns and general customer support tasks from start to finish. * Support a small, hands-on team with a wide range of customer service and administrative tasks. * Maintain urgency and a fast work pace with the core goal of improving customer experience. * Work proactively to reduce lead times and eliminate back orders. * Optimise OTIF (On Time In Full) performance across all customer orders. *...