Nationwide (ideally M25 corridor)
Up to £75,000 + car + bonus
Our client is looking for a Head of Operations who's ready to step up and make an impact. This isn't about ticking boxes: it's about rolling up your sleeves, adding to a great culture, and making a regional business thrive.
You'll be reporting into the Founder, with a strong brand and a profile product to back you up. Your focus? Pulling communities together, understanding how a strong brand performs regionally, and ensuring every site is firing on all cylinders.
What You'll Be Doing
* Owning the customer journey: making every visit memorable
* Leading staff training and development: building high-performing teams
* Controlling COGS and GP margins: keeping the numbers healthy
* Driving operational and financial performance across the region
* Putting people first: employee engagement, operational development, and customer satisfaction
* Keeping a close eye on the competition and thinking creatively
* Coaching teams to deliver results through strong leadership
* Representing the business in-store: being the face of the brand
Who You Are
* Experienced in multi-site operations with budgets circa £16m
* Currently thriving in a similar role
* Proven success in developing people and teams
* Innovative, creative, and energetic: full of ideas and drive
* Passionate about hospitality and fanatical about the brand
* Want to add value to a more independent business and have real exposure to strategy
This is a role for someone who wants to make a real difference, lead with energy, and help a brand grow responsibly and successfully.
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