The Team Performance Lead role is to motivate and support a professional clinical operations team to achieve high performance and quality levels. The role will drive excellent customer service and compliant activity through effective performance and team management and will work closely with Clinical Practice Leads, Clinical Auditors, and the Delivery Manager in the smooth delivery of assessment centre activity. This is a hybrid role with some office working in our London based assessment centres.
Responsibilities:
1. Supervise Clinical Assessment Centre sessions, including face to face, telephone, and paper-based assessments, and remote delivery requirements.
2. Develop, motivate, manage and retain quality staff who are capable of ensuring the delivery of service requirements, including clinical and non-clinical support roles.
3. Day to day resource management to ensure efficient delivery of all assigned functional assessments, including remote delivery within the scope of the Assessment Centre, maintaining close working relationships and managerial support in delivering a service to claimants.
4. Manage individuals performance through the use of the HAAS Performance Excellence Framework ensuring that staff are exceeding their minimum performance targets, completing regular performance and development reviews, observations, coaching and personal development.
5. Ensure staff feel engaged and ...