About Loveday
Loveday is the UK’s leading provider of luxury senior living and care. We are proud to combine world-class hospitality with exceptional clinical expertise, creating residences that not only feel like five-star hotels but also deliver truly personalised support.
Our residences in Kensington, Belgravia, Abbey Road and Esher are designed with elegance, comfort and dignity at their core. Every detail has been carefully considered to ensure our members enjoy outstanding dining, bespoke lifestyle experiences and the highest standards of care, whether they are living with us permanently, staying for recovery or respite, or joining as Day Club members.
What makes Loveday unique is our commitment to both excellence and innovation. We continually invest in our people, our environments and our services to set a new benchmark in luxury senior living.
Joining Loveday means becoming part of a dedicated, professional and passionate team who share the same goal, to deliver the very best in care and hospitality for our members and their families.
Role Purpose
The Medical Recovery Administrator is responsible for coordinating and managing every aspect of the move‑in process for new Recovery Members, ensuring each stage is handled smoothly, efficiently, and in line with Loveday’s exceptional standards. This is a member‑facing role that blends meticulous administration with warm, confident communication. The ideal candidate will have a hospital or clinical background and be comfortable working with consultants, prospective Members, and their families. Proficiency in CRM systems, accurate record‑keeping, and strong organisational skills are essential. A core part of the role involves welcoming prospective Members to the 1150 Club and confidently showcasing what makes a Loveday recovery stay unique, from our personalised nursing and care support to our tailored recovery packages, outstanding dining, and thoughtful details that make every stay as comfortable and enriching as possible. Your focus will be on ensuring that every Recovery Member’s introduction to Loveday is seamless, personal, and delivered with the exceptional care and attention we are known for.
Key Responsibilities
· 1. New Member Administration
• Prepare and manage new Member documentation, including membership agreements, care assessments, medical summaries, and consent forms.
• Track the completion of all paperwork and ensure timely updates to internal systems.
• Liaise with external healthcare professionals (GPs, consultants, hospitals) to obtain required medical records.
· 2. Move‑In Coordination
• Oversee and coordinate the full move‑in process for Recovery Members.
• Maintain accurate checklists and timelines for each new Member.
• Arrange assessments with physiotherapy partners and schedule internal readiness meetings.
· 3. CRM & Records Management
• Ensure all information is accurately logged and updated in Salesforce and SharePoint.
• Maintain secure, compliant records in line with GDPR and internal policies.
· 4. Stakeholder Communication
• Communicate professionally with families, next of kin, and healthcare professionals to gather documentation or provide updates.
• Handle sensitive information with discretion and professionalism.
· 5. Member Tours & Show‑Rounds
• Confidently welcome and guide prospective Members and their families around the 1150 Club.
• Clearly explain the recovery stay offering, tailored services, and facilities in a way that builds trust and engagement.
· 6. Team & Operational Support
• Prepare materials for tours, assessments, and internal meetings.
• Support post‑move‑in follow‑ups and internal audits.
• Provide administrative assistance to the wider team as required.
Person Specification
Criteria
Experience;
Essential; Proven administrative experience in a customer-facing role.
Desirable; Experience in healthcare, care, or hospitality environments
Systems;
Essential; Proficient in Microsoft Office (Word, Excel, Outlook)
Desirable; Experience using Salesforce or similar CRM
Skills;
Essential; Excellent organisational and time-management skills; Strong written and verbal communication; High attention to detail; Ability to manage multiple priorities
Desirable; Understanding of CQC/regulatory standards
Attributes;
Essential; Professional, empathetic, discreet; Team player; Resilient and calm under pressure; Proactive and solutions-focused
Desirable; Interest in healthcare or elder care.
Additional Information
• Full training will be provided on Loveday’s systems and processes. • Occasional flexibility may be required to meet Member needs and operational priorities.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Loveday & Co is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.