We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.
Director, Client & Distribution Change
The Technology and Business Change function supports the asset management business of M&G comprising Equities, Multi-asset & Sustainability, Fixed Income, Private Markets, Research, Risk and Performance, Compliance, Global Distribution and Operations.
The function works in partnership with asset management business stakeholders to create a technology and data platform and business operating mode that provides a stable operating environment and delivers capability and scale to enable great client outcomes and drive profitable growth.
The Role:
Within M&G Investments, we have an ambitious plan to increase net flows, improve client experience, and grow our AUM (currently £342bn). The Client & Distribution Portfolio is at the heart of this strategy, as we continue to simplify and digitise our client journey and introduce cutting edge capabilities to transform how we market, acquire, service and report to our UK and international clients.
The change and technology portfolio includes the following capabilities;
1. Strategy and Roadmap Planning responsible for setting the multi-year change and tech roadmap for the Portfolio partnering with the business
2. Delivery and Change Management responsible for technology and change delivery of initiatives, projects and programmes ensuring efficient and controlled delivery on new or enhanced capabilities for our business
3. Solution Architecture understanding requirements and designing scalable solution that meet business needs
4. Business Analysis capturing detailed requirements to improve processes, data and systems to achieve business outcomes
5. Engineering developing and maintaining software to ensure delivery of high quality, efficient and reliable technology services
6. Quality Assurance / Testing evaluating software meets requirements and quality standards and is performant across a variety of scenarios
As Director of Client & Distribution Portfolio, you will:
7. Set direction and lead on Client Portfolio transformation strategy, creating a clear and compelling vision for the organisation that inspires and motivates and ensure communication and alignment of objectives and plans to facilitate successful delivery
8. Lead the Client Portfolio transformation roadmap, business case development and delivery of annual and quarterly plan in support of strategic priorities set out by MGG ExCom
9. Provide leadership of the Client Portfolio, responsible for the ongoing development of M&G client facing systems and data, simplifying the service model, improvement of processes aligned to a wider vision for this to be a differentiating capability and flawless experience for clients
10. Leading business and technology capability delivery across the client experience value chain (marketing, sales and distribution, client service, client reporting) and ~X systems supporting the transformation agenda
11. Lead and mentor programme managers, providing guidance and support through the project lifecycle
12. Conduct portfolio reviews to assess project health, identify risks and issues and recommend improvements
13. Provide Portfolio monthly updates / MI to senior leadership highlighting key milestones, risks and achievements
14. Ensure technology and business change controls and governance are embedded within the Portfolio
15. Oversight of business prioritised offshore development (MGGS, Accenture) and services provided by Group Technology
16. Develop and maintain strong relationships with key stakeholders and meet their delivery requirements, coordinating, consolidating and prioritising demand and managing dependencies
17. Responsible for smooth operational transition on cost transformation budget reductions for the Portfolio
18. Lead on the optimisation of the total cost of ownership of the client facing systems and cloud services to reduce run costs enabling greater investment into new propositions and services for our clients that drive growth
19. Build and nurture knowledge of our client facing systems and services (Salesforce, Adobe Experience, ClearWater) and vendor landscape to accelerate feasibility, design and delivery in support of business outcomes
20. Have ownership and accountability to maintain and enhance controls to support improvement of the overall control environment and ensure great client outcomes
Experience and Skills:
21. Expert knowledge of distribution and client servicing systems, data and process and emerging trends
22. Experience in project portfolio management including programme delivery within asset management
23. A proven ability to influence and persuade stakeholders up to C-suite
24. An experienced change leader, capable of creating and delivering strategic plans, coordinating and meeting demands from multiple stakeholders
25. Experienced leading teams of direct staff, matrix staff, and strategic partners with accountability for several million £ budgets
26. Experience of leading production support and/or technology development teams would be beneficial
27. Experience of project management methodologies and Agile methodologies and delivery
28. Knowledge of Salesforce, Adobe Experience Manager and Client Reporting solutions is preferred alongside and client and ABOR data and client analytics
Personal attributes:
29. An open, collaborative and adaptive leadership style capable of building strong partnerships across the organisation and with external 3rd parties
30. A clear communicator that can engage a team around a common purpose and vision and can inspire a diverse and geographically disparate organsiation
31. A highly analytical thinker that can make objective decisions based on data but equally is comfortable leveraging professional experience and instinct in the absence of good or complete data
32. A driven individual with a relentless focus on delivering business outcomes through setting the bar high and building a high-performance one team culture
33. A thoughtful but confident team player able to inspire confidence in senior stakeholders regarding judgement and measured risk taking
Recruiter: Beth Eckersley
Work Level: Integration Leader
Closing Date: 10th May 2024
We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.