Job Description
Housing Manager-(251328)
Description
Gateshead
Permanent Full Time (37.5 hpw)
Salary £32,000 p.a.
Great benefits including 34 days leave and a Health Cash Plan!
Home, a place where you belong
Step into our role of Housing Manager where you shape your patch, support your customers and see the difference you make every day.
At Home Group you get the backing of national a organisation with the feel of a close-knit team. Enjoy the freedom to make decisions that matter, have variety in your week and a real chance to grow your career, all while working somewhere that truly values you.
Typical day as a Housing Manager
1. Be visible and proactive on estates, building strong relationships with our communities.
2. Manage multiple patches and neighbourhoods, supported by Community Housing Assistants.
3. Tackle anti-social behaviour and respond to customer queries and complaints.
4. Oversee the voids process, working closely with local authorities.
5. Carry our estate inspections, meet contractors on site, and complete safety and compliance checks.
You'll go home each day knowing that you have helped change our customers lives for the better, here, at one of the Top Ten Great Places to Work in the UK!
What’s in it for you?
6. 34 days leave (including bank holidays and a “me day”) with the option to buy 5 more
7. Paid time off for volunteering
8. Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
9. Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
10. Career path with development and an excellent training package
11. Excellent benefits and rewards including supermarket discounts and travel expenses
Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing.
About You
12. Housing sector experience with knowledge of housing management, housing law and ideally universal credit
13. CIH Level 3 or willingness to work towards it
14. Organised, methodical, proactive and positive
15. Passionate about delivering excellent customer service
16. Resilient when handling challenges and complaints
17. Confident working with external partners and stakeholders
18. You will though, spend most of your time out in our local estates, all while still being part of a supportive team.
Job details
19. Hybrid role: 2/3 days in Gateshead, Tyne and Wear and the local region
20. 1 office anchor day at One Strawberry Lane, Newcastle, plus home based admin
21. There be some flexibility to adapt your working hours (to discuss at interview)
22. Mostly Monday-Friday, with occasional evening meetings, but you will be able to manage your own diary
23. Vehicle insured for business use required, but we pay for your mileage
24. You’ll need a Standard DBS check done and we pay for that
We can't sponsor you due to certificate limits. We review this regularly.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
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