We have an exciting opportunity for a Aftersales Manager based in Biggleswade for one of our clients on a Full time permanent basis. This role requires an NVQ Level 3 in Plant Engineering or an equivalent qualification within a relevant industry.
Summary of the Aftersales Manager role
* Salary: Up to £62,000
* Location: Biggleswade
* Type of Contract: Permanent
* Hours: 40 per week (8-4.30/8.30-5pm)
Responsibilities
* Lead the daily operations of the depot, ensuring strict adherence to Health & Safety regulations
* Monitor and maintain utilisation and work in progress targets
* Liaise with the administration team and Aftersales Supervisor to support accurate and prompt invoicing
* Offer advanced technical support to field service engineers and customers
* Ensure all aftersales administration is handled accurately and promptly
* Drive revenue growth and regularly review profit and loss statements
* Team Management and conduct team meetings
* Ensure engineers receive the necessary training
* Act as the main point of escalation for resolving customer complaints or issues
Requirements
* NVQ Level 3 in Plant Engineering or equivalent within a relevant sector
* Ability to demonstrate effective leadership skills
* Ability to articulate highly developed customer service skills
* Excellent communication skills
* Ability to use own initiative
* Willingness and flexibility to travel across the UK, Ireland, and overseas as required by the business
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