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About The Job
Working as an IT / L2 Engineer involves providing second-line technical support to resolve a wide range of IT issues. You will diagnose and troubleshoot incidents and service requests escalated from the first-line support team, applying technical expertise to resolve complex problems efficiently.
Responsibilities include:
* Providing desktop support, troubleshooting hardware and software issues, ensuring compliance with security and warranty requirements.
* Installing and troubleshooting desktops, printers, laptops, peripherals, and applications.
* Performing hardware support, installation, and device management.
* Offering desk-side support, including basic OS administration and software support.
* Handling service calls professionally, maintaining quality customer service.
* Monitoring service requests to meet quality and timeliness goals.
* Completing administrative tasks, updating tickets accurately.
* Escalating issues when necessary, working under supervision.
* Supporting tasks like new starter setup, maintenance, office moves, and PC imaging.
* This role is Monday to Friday, 9:00 to 17:00.
Qualifications and Skills:
* Experience with Windows 10, Office 365, SCCM/MECM, MS Defender, Bitlocker, ServiceNow or similar ITSM tools.
* Proficiency with Active Directory, Mobile Device Management, and knowledge of Crowdstrike/Qualys (preferred).
* Ability to research and resolve vulnerabilities, support desktop OS, and understand LAN/WAN concepts.
* Experience with security software, networking basics, and RDP.
* Capacity to perform complex service tasks with guidance.
* Physical ability to lift equipment, stand or kneel for extended periods, and use tools.
* Minimum of 5 years UK work experience, with airside reference preferred.
* Open to a 24-month FTC.
Physical Requirements:
* Lift/push 20-40kg equipment if needed.
* Stand or kneel for extended periods.
* Use mechanical tools.
Salary and Benefits:
Competitive salary plus benefits including holiday leave, pension, life insurance, and Perkbox discounts.
About ESP Global Services:
Providing 24/7 global IT support since 1992, with dedicated teams, multilingual service desk, and certified quality management (ISO 9001). We are an equal opportunity employer.
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