We are looking for someone with excellent customer service skills to join our patient services team.
The role involves 5 sessions per week, with shifts from 7.45-13.15 or 13.00-18.30 on a rota with alternating mornings and afternoons every 2 weeks.
Flexibility is essential to cover holidays and sickness. There is also occasional night cover on Monday evenings from 18.30-20.00, on a rota basis.
Main duties of the job
Receive, assist, and direct patients to the appropriate service or healthcare professional in a courteous, efficient, and effective manner.
Provide general assistance to the Practice team and project a positive, friendly image to patients and visitors, either in person or via telephone.
About us
Overview of your organisation
We are a medium-sized practice with approximately 8,000 patients across a wide area. Our team of clinicians and non-clinicians work collaboratively to provide excellent care to our patients.
Job responsibilities
Job Summary:
Assist and direct patients, provide support to the Practice team, and maintain a welcoming environment.
Specific duties include:
* Reception duties: handling appointments, processing requests, updating records, and managing communication.
* Administration: maintaining practice procedures, filing, photocopying, and record management.
* Telephone management: handling calls efficiently and professionally.
* Use of IT systems: ensuring data security and reporting issues.
* Other tasks: ensuring building security, making refreshments, and other duties as assigned.
Additional considerations
Maintain confidentiality, promote health and safety, support equality and diversity, participate in professional development, and contribute to quality improvement initiatives.
Accountable to: Operations Manager
Person Specification
Qualifications
* Good standard of general education
Experience
* Office working experience
* Proficiency in Microsoft Office
* Experience working with the public
* Reception or customer service experience
* Knowledge of medical terminology
* Experience in general practice or secondary care preferred
Other requirements
This position is subject to a Disclosure and Barring Service check.
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