We’d love to hear from you if you’re: focused on giving great service to everyone you meet confident speaking with visitors and solving problems a team player, but also happy to work on your own initiative well-organised, adaptable, and flexible to work across different sites willing to learn new skills and work towards shared goals Service Team Member x 5Reporting to the Visitor Experience Officer, you’ll be part of a team of staff and volunteers. The core part of your job is to give vital and positive support to your colleagues, wherever you’re needed, with a focus on greeting and helping visitors. No two days will be the same. You’ll work across both Leith Hill Place and the Tower (with its 73 steps spiral staircase) which involves outdoor work at both sites. You’ll also be on hand to resolve customer issues in a friendly and helpful way. Tasks could include opening-up and closing down the house and tower, welcoming visitors, restocking shelves in the book shop, clearing tables in the café, and answering questions and sharing information to help people get the most out of their visit.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 19 April 2026 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 173279IRC173279DorkingFixed Term f/t or p/t (until 31/10/26)Ends: Apr 19th We’re looking for Service Team Members to join us at Leith Hill Place & Tower to support our busy team across visitor operations. This is a varied and rewarding role where you’ll help us meet targets, solve problems, and deliver great service both at the house and tower.Working Days: Weekends and Bank Holidays.Leith Hill Place & Tower will be open every weekend from 6 June 2026 until 27 September 2026.For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role. Please note the interview date is set for 23 April 2026.With a proposed start date as 1 May 2026.Leith Hill, Leith Hill Lane, Dorking, RH5 6LYCompliance.Eligibility to Work in the UK13.25 per hour