Overview
My client who are a managed service provider in Somerset and they are currently looking for a 2nd Line Support Engineer (Cloud) on a permanent basis.
The role would be excellent for a dynamic, customer-facing individual with strong IT support experience, excellent problem-solving skills and the flexibility to travel to client sites across the UK.
You'll be part of a collaborative Service Desk team, delivering remote and on-site IT support to clients, assisting with project implementations and serving as an escalation point for complex technical issues.
The role is varied and hands-on, requiring a balance of technical expertise and excellent communication skills.
Responsibilities
* Provide 2nd Line support remotely, over the phone and on client sites
* Manage and resolve escalated tickets across Microsoft 365, Azure, networks and on-premises infrastructure
* Contribute to knowledge base documentation and process improvements
* Work on project implementations and support service desk activities as needed
Skills and Experience
* Minimum of 3 years' experience in a similar IT support role
* Experience using service desk tools and remote support software
* Administration experience in medium-sized corporate IT environments, including operational and break/fix activities
* Familiarity with ITIL processes and SLAs
* Good understanding and experience of: Microsoft Office 365, including Azure Active Directory, Exchange Online, SharePoint Online, Endpoint Manager and related O365 admin Centre
* Cloud knowledge of ideally Azure but AWS also considered
* Knowledge of SharePoint, firewalls, switches, routing, and security protocols (SPF, DKIM, DMARC)
* Any knowledge of Intune and PowerShell desirable, but not essential
NB: A valid UK Driving Licence is essential for this role.
Benefits
* Plus excellent company benefits (including 25 days annual leave plus Bank Holidays, bonus schemes, employee discount platform, pension, etc.)
Seniority level
* Associate
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT System Training and Support
* IT Services and IT Consulting
* IT System Operations and Maintenance
Location
Taunton, England, United Kingdom
Travel to client sites across the UK as part of the role.
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