Overview
Join to apply for the CCTV Monitoring Station Supervisor role at Prime Secure +. Based in Glasgow HQ. Contract: Permanent, Full-Time. Shift Pattern: Average of 42 hours per week, working 4 on, 4 off 12 hour shifts. Salary: £30,030 per annum.
Job Title: CCTV Monitoring Station Supervisor
Reporting to: Monitoring Station Manager
Responsibilities
* Team Leadership: Supervise a team of monitoring station operators, provide guidance, training, and support to ensure operators respond effectively to alarms and incidents.
* Quality Assurance: Monitor operator performance to ensure alarms and alerts are handled efficiently and professionally.
* Technical Expertise: Proficient with alarm monitoring systems and software used in the ARC; assist operators with troubleshooting and technical issues.
* Incident Management: Oversee escalation of alarms or incidents, contacting emergency services, security personnel, or clients as needed.
* Client Liaison: Act as a point of contact for clients, address concerns, provide updates, and ensure high levels of customer service.
* Shift Management: Support management with creation and management of operator work schedules to ensure 24/7 coverage; manage shift changes and emergencies.
* Security Compliance: Ensure monitoring station operates in compliance with security regulations and industry standards; enforce security policies.
* Training and Development: Identify training needs and coordinate ongoing training programs for operators.
Requirements
* Previous supervisory experience in alarm monitoring or a related role (preferred).
* Strong written and verbal communication skills.
* Excellent multitasking abilities and the ability to stay calm under pressure.
* Proficient in using computer systems, alarm monitoring software, and communication devices.
* Ability to work in a 24/7 shift-based environment, including nights, weekends, and holidays.
* Good judgment and decision-making skills.
* Ability to sit for extended periods and focus on monitoring screens.
* Ability to work in a fast-paced, reactive environment.
Benefits
* 22 Days' Annual Leave (including Bank Holidays)
* Annual Salary Review
* Company Sick Pay
* Enhanced Maternity, Paternity and Adoption Pay
* Option to Purchase Additional Holidays
* Health Cash Plan
* Additional benefits such as cycle to work scheme, on-site gym, profit sharing and more
Please Note: An SIA CCTV Licence is required for this role.
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