Overview
Community Health and Wellbeing Workers (CHWW) act as a bridge between health, social, voluntary services, working closely in communities to enhance access to services, improve navigation, and drive better health outcomes. The role focuses on proactive outreach supporting individuals with unmet health and social needs to address rising inequalities. It involves supporting individuals and families to improve health and wellbeing, working closely with local healthcare providers, social services, and community organisations to connect residents with appropriate support networks and empower them to make informed health choices. The role includes engaging directly with community members, providing advice, signposting to relevant services, assisting with access to healthcare and wellbeing resources, and managing a caseload with actions that support both individual and community health needs, tracking progress, coordinating interventions, and ensuring effective follow-up. It contributes to health promotion initiatives, including outreach assessments, educational activities, and community events, ensuring a holistic approach to improving community wellbeing. Based in either Aylesbury or High Wycombe, the role offers flexible, part-time hours, including some evenings and weekends, and provides an opportunity to shape a new role, meet new community members, and make a meaningful impact within the local community.
Main duties of the job
Community Health and Wellbeing Workers will undertake monthly household visits within a defined geographical area to assess the health and social needs of everyone within a household by listening and discussing, adopting a proactive and holistic approach when supporting the local community. They will identify vulnerable households or individuals and their health and/or social care needs. They will advocate to help households navigate the health and social care systems, access appropriate services, and remove barriers to accessing services and resources. They will work collaboratively with colleagues across health, social care and local voluntary organisations to provide patient-centred, integrated care. They will develop supportive relationships with local organisations, community groups and statutory services to make timely, appropriate, and supportive referrals for the person being introduced. They will adopt health coaching and motivational approaches including problem solving and goal setting, and support people to establish and attain goals that are important to them. They will work with the social prescribing service to connect individuals to community-based activities that support their health and well-being and escalate complex cases while adhering to safeguarding policies.
* January 2026 start date for candidates
* Health Coaching training on 15/16 and 29/30 January; interviews on 18/19 November 2025
About us
Want to Find Out More?
To learn more about the CHWW approach, visit the National Association for Primary Care or watch a short video about the CHWW pilot in Brazil and Westminster here.
https://www.youtube.com/watch?v=MPtE4vwZvDI&t=1s
We are hosting drop-in information sessions for anyone interested in applying:
Aylesbury: Wednesday 30th October 10.00-13.00 at the Berrycroft Community Health Centre
High Wycombe: Tuesday 5th November 10.00-13.00 at the Cressex Health Centre
High Wycombe: Tuesday 5th November - 2-4pm at Castlefield Family Centre, Rutland Avenue
How to Apply
If you're ready to bring your enthusiasm, compassion, and local knowledge to a role that changes lives, we would love to hear from you. Please provide a personal supporting statement with your application including how you feel you meet criteria and what you can bring to this role personally and professionally.
Apply today and help us build healthier, more connected communities across Buckinghamshire.
Company Overview
FedBucks is a not-for-profit GP federation representing 46 GP practices and serving over 550,000 patients across the region. Our mission is to champion primary care by collaborating with local general practices and system partners to deliver high-quality community-based healthcare services.
Post Locations
Aylesbury Quarrendon 4 posts
High Wycombe Castlefield 4 posts
Buckinghamshire-wide Street Homelessness focus 1 post
Job responsibilities
Monthly household visits, or more frequent if needed, within a defined geographical area to assess health and social needs by listening and discussing, adopting a proactive and holistic approach when supporting the local community.
Community Health and Wellbeing Workers will:
Identify vulnerable households or individuals and their health and/or social care needs.
Act as an advocate to help households navigate the health and social care systems, access appropriate services, and remove barriers to accessing services and resources.
Following comprehensive training the CHWWs will:
Provide up-to-date messaging, basic health education and give healthy lifestyle advice around breastfeeding, immunisation and screening. Deliver health information using culturally appropriate terms and concepts. Deliver key messages on public health and public health initiatives. Understand issues and health inequities that impact the local area. Coach and motivate household members to identify their needs, set goals, and support them to implement their personalised health and care plan. Identify those eligible for childhood immunisations and adult health and cancer screening appointments and encourage uptake of missed appointments. Support chronic disease diagnosis and management through improved adherence to medication and early identification of signs and symptoms of chronic disease and complications. Identify household determinants of ill health and health-seeking behaviour and play an active role in resolving these through linkage into the health and social care system. Help people understand their health conditions and develop strategies to improve their health and wellbeing. Work collaboratively with colleagues across health, social care and local voluntary organisations to provide patient-centred integrated care. Develop supportive relationships with local organisations, community groups and statutory services to make timely, appropriate, and supporting referrals for the person being introduced. Adopt health coaching and motivational approaches including problem solving and goal setting. Support people to establish and attain goals set by the person based on what is important to them, building on goals that are important to the individual. Work with the social prescribing service to connect them to community-based activities which support their health and well-being. Escalate complex cases and adhere to safeguarding policies.
Record Keeping
Keep digital records that reflect household and community need and progress via a secure tablet. Compliment health records with the collected community outreach data and insights to improve health services. Collect, collate, and share information, insights and case studies with Integration and Outreach Manager, Integration Leads and relevant partners in compliance with legislation. Identify risk factors and escalate any safeguarding concerns.
Engagement
Engage with the community to ensure health services are satisfactory and appropriate in their design and delivery. Facilitate networks within communities to strengthen sources of informal support. Identify and advocate for the needs of individuals and the community by liaising between the health service and community. Identify local community assets and promote a community-based prevention. Set up or support community events, help households complete applications and other paperwork, and complete checks on individuals with specific health conditions. Provide support to local community groups and work with other health, social care, and voluntary sector providers to support household members health and well-being. Facilitate groups of household members with group consultations to assist them to work with others to support their own goals.
Communication
Communicate effectively and appropriately with households, members of the team and other agencies. Communicate information to households acknowledging barriers to understanding such as identified language and education needs. Communicate information to households with empathy, understanding and reassurance in a non-judgemental way.
Person Specification
Experience
* Knowledge of local community agencies, services, and resources
* Knowledge of local community demographics and culture
* Relationship building, including initiating, developing, renewing and sustaining community connections
* The ability to work effectively with a wide range of teams in a diverse community
* Commitment to advocate for social changes that promote the health and well-being of the local community
* The ability to complete basic data entry and documentation of visits
* Community based experience providing advocacy and support which has included public contact
* Knowledge of basic health promotion and protection
* Knowledge of the NHS and broader services
* Basic understanding of child development
* Knowledge of local languages
Personal Attributes
* Strong interpersonal and communication skills
* Social perceptiveness and observational skills
* Good problem-solving with creative thinking
* Positivity and Enthusiasm for improving the local community
* Self-awareness and resilience
Qualifications
* GCSE grade A to C in English and Maths
* Good level of English
* Completion of a higher education certificate or diploma which has included public contact through internship, volunteer experience, or other experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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