ROLE: Soft Services Supervisor (Mobile)
HOURS: Monday to Friday, 8:00am - 4:00pm
LOCATION: Herts CLCH NHS - Watford - Langley House
With on occasion supporting the Potters Bar Community Hospital
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a motivated Soft Services Supervisor who will support the delivery services for our Catering and Cleaning teams
Role Responsibilities:
* Build strong relationships with Clients and Internal teams,
* Conduct Cleaning and Catering Audits for the site,
* Monitor performance against SLA's and Cleaning specifications,
* Schedule teams rotas, sick and annual leave cover etc,
* Ensure service delivery across the contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting and Compliance),
* Manage employee wages and ensure Health & safety compliance
Required Qualifications:
* Previous experience in Soft Services/ Catering / Operations,
* Knowledge of 'National Standards for Healthcare Food and Drink',
* Comfortable with Microsoft Office packages,
* Excellent customer service and communication skills,
* Food Hygiene qualification is highly desirable,
* Supervisory/ Managerial experience,
* Strong organisation skills and time management,