Application Support - Software Support - CRM - Permanent - Hybrid - £38-40,000 per annum - Exceptional Benefits package
I'm currently working with a well-established bank who are looking for an Application Support Analyst to join their tech team. If you're the kind of person who gets a kick out of solving problems, coordinating releases, and being the go-to person when things need fixing – this could be right up your street.
You'll be the vital link between the technical teams and the business users, making sure their custom-built and third-party applications run like clockwork across all environments (dev, test, staging, and production).
* Providing 2nd and 3rd line support when applications decide to misbehave
* Working with developers to plan and roll out releases, patches, and new features
* Managing deployments and keeping documentation shipshape
* Getting hands-on with monitoring tools like SolarWinds – setting up alerts, dashboards, and keeping an eye on performance
* Troubleshooting incidents and working with the right people (devs, infrastructure, vendors) to get things sorted
* Supporting UAT and making sure everything works as it should post-deployment
* Spotting trends and finding ways to make things even better
Experience needed:
* Solid experience in application support or a similar technical support role
* Good understanding of release management and deployment across multiple environments
* Hands-on experience with monitoring tools (SolarWinds experience is a big plus)
* Comfortable with relational databases (SQL Server or Oracle) and can run basic queries
* Great communication skills – you'll be chatting with both techies and non-technical folks
* Knowledge of incident management and how to get to the root of problems
Nice to have:
* ITIL experience or certification
* Familiarity with ticketing tools like ServiceNow or Jira
* Any scripting knowledge (PowerShell, Bash, etc.)
* Understanding of APIs, web services, or CI/CD pipelines
Send a CV ASAP