SALES CO-ORDINATOR (SPIRITS) – FTC (Maternity Cover)
LOCATION:
The Nyetimber Group London office
REPORTS TO:
Sales Logistics Manager – or anyone else that the company assigns
RESPONSIBLE FOR:
No direct reports
COMMUNICATORS:
This position works with members of the Sales, Marketing and Finance departments, The Lakes Distillery teams as well as various vendor and provider representatives.
MAIN PURPOSE:
The sales co-ordinator will report directly to the Sales Logistics Manager to provide support to the Sales team.
SCOPE:
This role will be responsible for providing first class sales co-ordination, ensuring that orders are taken and processed in a professional, accurate and timely manner. You will provide a best-in-class service to our customers that always fosters a positive and professional image for the Nyetimber Wine & Spirits Group.
VALUES & MOTIVATORS:
PIONEER
Nyetimber Group is the pioneer of English Sparkling Wine and high-quality Spirits. To be a pioneer means ‘to not follow’ and this spirit is central to how we all think and operate when setting out plans and direction for the brand.
EXCEPTIONAL
Exceptional goes beyond wine making, it extends to every touch point of the brand. At every possible opportunity Nyetimber Group should differentiate itself with faultless and high-quality execution and service.
JOIE DE VIVRE
A feeling of joy, happiness, and sophisticated love of life that will give us an emotional connection to our customers around the world.
RESPONSIBILITIES:
* Support the Sales Logistics Manager with all incoming sales enquiries and orders, ensuring accurate processing of all sales orders received by phone or email.
* Assist in delivering an exceptional after‑sales service by maintaining strong relationships with key customers, managing enquiries, and taking ownership of complaints to resolve them efficiently and appropriately.
* Act as a primary point of contact for all sales administrative tasks and order‑related enquiries.
* Process all UK orders promptly and follow up on after‑sales or delivery issues as required.
* Provide timely and accurate information internally and externally regarding product pricing, availability, delivery schedules, and deadlines.
* Communicate with the distillery regarding any specific order or delivery requirements.
* Issue customer invoices in a timely and accurate manner.
* Co‑ordinate and monitor sample stock usage, manage FOC forms, and process related requests.
* Provide general administrative support to the wider Sales team as needed.
* Assist the warehouse team with processing orders and optimising truck and container loads.
* Manage and process all event‑related order requests, working closely with distillery and events teams.
* Work closely with the Sales Logistics Manager and International Sales Coordinator to track the allocation of limited wine stocks in line with agreed plans.
* Monitor POS stock levels and ensure that all POS requests from Sales Managers, Accounts, and Events teams are fulfilled promptly.
* Ensure all orders are fully compliant with documentation and certification requirements, delivered accurately and on time.
* Proactively create, develop, and maintain Standard Operating Procedures (SOPs) and “How‑To” guides.
* Ensure that SKU information sheets are consistently accurate and up to date.
* Provide cover for the International Sales Coordinator during periods of absence.
* Undertake any other duties commensurate with the role or as reasonably requested by management.
QUALIFICATIONS & EXPERIENCE:
* Experience using SAGE software is desirable.
* Proven background in sales administration or logistics coordination, ideally within the wine and/or spirits industry.
* Familiarity with sales and inventory management systems, with hands‑on experience in maintaining stock levels and processing orders accurately.
* Demonstrated ability to deliver exceptional customer service, handling enquiries and complaints professionally within a fast‑paced SME environment.
* Strong administrative capabilities, including order processing, stock management, and CRM database maintenance.
* Previous experience or working knowledge of the wine, beverage, or hospitality sector is an advantage.
* Ability to manage multiple tasks simultaneously, meet deadlines, and handle high volumes of data with precision.
* Experience collaborating with internal teams (Sales, Finance, Warehouse) and external stakeholders to ensure smooth sales and logistics operations.