Tiger Eye is committed to empowering organizations by providing innovative solutions that enhance knowledge management and increase productivity. Recognized for their expertise, Tiger Eye is a trusted Full Service iManage Partner, supporting leading law firms such as Mills & Reeve and Womble Bond Dickinson. With a fully UK-based team, they offer a wide array of services from seamless migrations to comprehensive platform support. Renowned for client satisfaction and technical proficiency, Tiger Eye consistently helps clients maximize their iManage platform investments.
Role Description
This is a full-time, hybrid role reporting to the Head of Service Operations. The Service Operations Manager will oversee daily operational processes, ensuring that services are delivered with efficiency and aligned to client needs. Responsibilities include managing and improving service delivery standards, supervising technical support teams, optimizing workflows, and managing client relationships. The role involves identifying areas for improvement, implementing operational strategies, and collaborating with stakeholders to drive excellence in service delivery.
Qualifications
* Excellent organizational and project management skills to oversee service operations and deliver measurable results
* Proven ability to lead and manage technical teams effectively, ensuring optimal performance and client satisfaction
* Knowledge of iManage or similar document management systems is advantageous
* Strong analytical and problem-solving skills to identify operational issues and implement solutions
* Exceptional communication and interpersonal skills to engage with clients and internal stakeholders
* Experience in service operations management or a related field
* Bachelor’s degree in Business Administration, Operations Management, or a related discipline, or equivalent experience
* Ability to work on-site in the United Kingdom and willingness to adapt to a dynamic environment
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