Director of Sales Excellence, Commercial Operations
Travel obsessed? Big tech fan? Hey, you’re in good company. If you want to be part of the industry that makes the world go round, then look no further.
Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can’t solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we’re looking for the best thinkers to help us do it.
We’re hiring right now for a Director of Sales Excellence search for #Travelport on LinkedIn and hear from our amazing team.
How you’ll make an impact:
As we evolve from a legacy GDS model to a modern, API-driven travel marketplace, we aim to dramatically improve the consistency, quality, and scalability of commercial disciplines and execution. This role will drive best-in-class improvements to the commercial operating system that will define our sellers’ future behaviors - how we sell, forecast, onboard customers, and drive adoption - reinforcing all with pragmatic GenAI tools that return bandwidth to sellers and reduce friction and increase speed of execution across the commercial workflow.
What You’ll Do
Your role in action:
1. Conduct the innovation and modernization of sales and account management, with a strong focus on AI-driven solutions, automation, and self-service.
2. Redesign processes and workflows to deliver seamless, efficient, and consistent customer experiences.
3. Build and empower teams to adopt Sales-first ways of working, driving revenue growth, operational excellence and scalability.
4. Champion the modernization of the sales role, using insights and analytics to guide innovation and journey optimization.
5. Deliver measurable results in automation adoption, pipeline hygiene and quality, cost-to-serve, and productivity improvements.
Drive Sales & Commercial Excellence
6. Design, implement, and continuously improve end‑to‑end sales processes across demand generation, sales execution, and renewal/expansion
7. Translate commercial strategy into operational playbooks, standards, and cadences that improve consistency and execution quality
8. Identify productivity bottlenecks and lead initiatives that improve win rates, sales cycle time, deal value, and forecasting accuracy.
Enable High‑Performance Sales Teams
9. Partner with Sales Enablement to ensure training, tools, and playbooks reinforce best‑in‑class selling behaviors
10. Support onboarding and role evolution for SDRs, Account Directors, Account Managers, Business Development Mangers, and Customer Success Managers
11. Build clear definitions of “what good looks like” across roles and stages of the sales cycle
Optimize Systems, Data & Insights
12. Partner with Sales Operations to improve sales operational infrastructure (CRM, forecasting tools, CPQ if applicable)
13. Ensure clean, reliable data to support pipeline health, performance management, and executive reporting
14. Deliver actionable insights that connect activity - outcomes - revenue results
Partner Across Business
15. Support cross‑functional initiatives tied to revenue growth, retention, and customer expansion
16. Help align incentives, territories, coverage models, and capacity planning with business priorities
Lead Change & Continuous Improvement
17. Champion continuous improvement, experimentation, and adoption of best practices
18. Influence without authority, driving alignment in a matrixed, global environment
What We’re Looking For
Experience & Background
19. 6 to 10 years of experience in Sales/Commercial Excellence, Sales Operations, Revenue Operations, Sales Transformation, or similar roles
20. Proven experience supporting sales teams in a SaaS, travel tech, or platform‑based business
21. Track record of driving measurable sales productivity or revenue impact through operational initiatives
22. Experience working with scaled CRM and sales tech stacks (., Dealbuilder, Oracle Sales Cloud, forecasting tools, GTM analytics)
Skills & Capabilities
23. Strong analytical mindset with the ability to translate data into practical recommendations
24. Deep understanding of sales motions, deal dynamics, and customer lifecycle management
25. Excellent stakeholder management skills; comfortable partnering with senior commercial leaders
26. Change leadership capability — able to bring people along, not just design the solution
Ways of Working
27. Pragmatic problem‑solver who balances rigor with speed
28. Comfortable operating in ambiguity and evolving organizations
29. Highly collaborative and outcomes‑focused
30. Strong communicator who can simplify complexity
Discover why our teams love working here:
Where do we start! Our benefits package includes:
We offer a package that includes 25 days annual leave per annum, hybrid working model, pension contribution, private medical, life assurance and personal travel insurance. We believe all employees contribute to the success of the company and should be able to share that success, which is why all jobs are eligible to participate in our bonus program with any payouts being subject to individual and company performance.
Search for #lifeattravelport & for our employee stories on LinkedIn!
Your journey at Travelport starts here.
Our application process is quick, easy, and hassle-free — apply in just a few minutes!
We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.