Position: Housing Support Officer
Reporting to: Team Leader - Housing
Contract Type: Permanent, Full Time, 37.5hrs per week
Salary: £38,000 per annum DOE
About Cera
Cera is the UK's largest HealthTech company and one of Europe's fastest-growing businesses – harnessing preventative technology and AI to take care out of Britain's hospitals and into patients' homes. Our 10,000 carers and nurses deliver around 2.5 million patient home visits a month – a volume greater than all A&E attendances across England.
Cera is now Europe's largest HealthTech company and one of its fastest-growing businesses, with circa $500 million in annualised revenues, and 150-fold growth in impact over the past five years. Cera has also gathered the largest home healthcare dataset in Europe, powering the development of cutting-edge AI products that have reduced hospitalisations by up to 70%, saving the UK Government and NHS more than £1 billion to date.
The UK's Number 1 ranked HealthTech company, Cera's pioneering approach has been recognised by numerous industry awards including a Newsweek AI Impact Award, the UK Tech Awards' Tech for Good Prize, Health Tech Digital's Best Use of Artificial Intelligence, the Deloitte Fast 50 and EY's prestigious UK Entrepreneur of the Year Award 2024. Cera was recently recognised by TIME Magazine as one of the World's Top HealthTech Companies, and has been recognised as the Number 1 Healthcare AI Company for 2025.
About the Role
The Housing Support Officer is responsible for ensuring safe, well-maintained accommodation and supporting tenants to sustain their tenancy within supported living services. The postholder will work collaboratively with support teams, housing providers, and external partners to deliver high-quality housing management, promote independence, and ensure that properties remain safe, compliant, and conducive to positive living.
Responsibilities
Housing & Tenancy Management
1. Provide day-to-day housing support that enables tenants to understand and maintain their tenancy obligations.
2. Assist tenants to manage rent accounts, benefits claims, budgeting and financial sustainability.
3. Support tenants with neighbour, tenancy or community issues, promoting positive resolution and communication.
4. Conduct regular tenancy reviews and update records in line with organisational and regulatory requirements.
5. Monitor arrears and work proactively with tenants and finance teams to prevent debt escalation.
Repairs, Maintenance & Property Standards
6. Identify, report and escalate property repairs and maintenance issues promptly.
7. Coordinate landlord/contractor access to properties and ensure works are completed to a high standard.
8. Complete regular property inspections and environmental checks to ensure a safe and well-maintained living environment.
9. Monitor and support compliance with fire safety, H&S standards, and building-related risk assessments.
10. Maintain accurate housing-related documentation and asset inventories.
Health & Safety & Compliance
11. Deliver and record routine health and safety checks, including fire alarms, legionella/temperature checks, and equipment checks.
12. Ensure services operate in accordance with safeguarding, regulatory and organisational policies.
13. Support incident reporting and ensure actions are completed to mitigate risk.
Support Coordination
14. Work collaboratively with support teams to ensure consistency of housing and care-related support.
15. Provide practical support to tenants to develop independent living skills such as maintaining their home, attending appointments, and community engagement.
16. Assist with move-ins/move-outs, including tenancy sign-ups, void management, and enabling smooth transitions.
17. Encourage tenant participation in service decisions and communal activities.
Administration & Record-Keeping
18. Maintain accurate property, tenancy and compliance records.
19. Support audit processes and prepare documentation for internal and external reviews.
20. Manage correspondence relating to tenancy, housing enforcement, or repairs.
21. Contribute to regular reporting including service performance, H&S compliance, and property issues.
Qualifications and Skills
22. Experience in housing-related roles or supported accommodation.
23. Understanding of tenancy sustainment and housing management principles.
24. Knowledge of safeguarding, risk management, and H&S within shared accommodation.
25. Ability to work with vulnerable adults, including people with mental health needs, learning disabilities or complex needs.
26. Strong organisational and record-keeping skills.
27. Able to build professional relationships and communicate effectively.
28. Full UK driving licence (or ability to travel between services).