Role: Sales and Customer Service Representative
Location: Liverpool, Hybrid
Salary: GBP25,877 : GBP27,515 Plus up to GBP2,000 performance related bonus per annum, once established within your role.
Working hours: 37.5 hours a week between 9:00am and 17:30pm Monday to Friday including 1 in 3 Saturdays 09:00am : 17:30pm.
The Insurance Sales Agent role is a fast:paced, customer focused sales position, working in a friendly, target:driven inbound sales environment where teamwork and positivity are part of the company culture.
The Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.
What you will be doing:
* Quoting and closing new or renewal business enquires
* Building and maintaining long:standing client relationships
* Amending customer policies, payments and schedules
* Retaining existing clients at renewal
* Supporting customers with existing policy amendments
* Working towards individual and team targets
* Providing excellent rapport building skills.
* Handling sensitive information and following data protection principles
* Adhering to strict FCA guidelines
* Providing a professional service and promoting our brand in a positive manner
We are looking for colleagues who are:
As well as a passion for the job, below are the skills we are looking for to be successful in the role:
* A positive can do attitude
* Excellent verbal and written communication skills
* Great listening skills
* High level of accuracy and attention to detail
* Good problem solver
* Ability to work in a fast paced environment
* Ability to multi:task and manage time effectively
* Be able to demonstrate patience and empathy
* Excellent customer service skills, incorporating a confident and polite telephone manner
* Previous Insurance or Financial Services Industry Experience
About Acorn Insurance
With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high:quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in:house coaching. Youll receive in:depth, FCA:regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the your tomorrow benefits you will receive include:
Wellbeing:
* Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade and length of service (including bank holidays)
* Enhanced paternity pay and 16 weeks full maternity pay.
* Colleague Assistance programme offers a suite of wellbeing services
* Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
* A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
* Ability to access your earnings before payday via Dayforce Wallet.
* Company pension scheme
* Refer a friend scheme with a