Career Area: Product Support
Overview
Caterpillar’s Job Site Solutions (JSS) group, part of the Resource Industries Sales, Services and Technology division is currently seeking a Fleet Management Supervisor. In this role you will be responsible for leading a team of Fleet Managers through the fulfillment of multiple customers specific contractual commitments, in a profitable manner. These commitments include specific deliverables in equipment management, production optimisation, safety, sustainability, and financial performance. You will work directly with customer executive management, plant management, and various levels of dealer personnel.
The Fleet Management Supervisor has primary responsibility for managing the assigned Fleet Management team, the team’s Customer and Dealer partnerships, Dealer profitability results, in addition to directly managing some Fleet Management agreements as assigned.
What you will do
* Support, development, and supervision of Fleet Managers to provide the best customer experience possible.
* Oversight of the EPP Compliance Management program
* Achieving alignment of various parties at Caterpillar, Dealers, and key end-user personnel.
* Developing and maintaining internal and external relationships necessary to effectively execute Fleet Management objectives
* Partnering with Dealer personnel to direct the day-to-day activity related to contractual commitments at each site contract
* Successfully delivering on all areas of contractual commitments by utilizing a complete understanding of Caterpillar and Dealer Capability
* Providing a clear vision for success and driving high levels of execution to achieve commitments through deep subject matter expertise in equipment management, production optimisation, safety, sustainability, and financial structuring
* Providing and applying solutions to problems in a customer-working environment
* Working with Caterpillar Product Groups and other internal Business Units to completely understand the technical and operational capabilities of our equipment, technology, and services
* Creating innovative new value-added capabilities to improve site operations in a manner that Caterpillar and Dealers can grow profitability and reduce risk
* Other duties as required by adapting business needs
What You Can Demonstrate
* Customer Focus: Knowledge of values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
* Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources to reach a conclusion, goal, or judgment.
* Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service.
* Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
* Effective Communications: Understanding of effective communication concepts and techniques; ability to transmit, receive, and interpret ideas and needs.
* Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving problems; ability to apply knowledge to diverse situations.
* Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
* Technical Excellence: Knowledge of a given technology and application methods; ability to develop and provide solutions to significant technical challenges.
Top Candidates will also have:
* Extensive Customer/Dealer/Field Product Support Experience
* Working knowledge of technology products, financial products, machine lifecycle and economics, product support, condition monitoring, labor relations, safety, and environment operations
* Superior relationship building skills and the ability to execute through a team of Caterpillar, Dealer, and Customer personnel
* Understanding of Caterpillar Dealer coverage and operations
* Demonstrated deep subject matter expertise and experience in the management of equipment fleets or direct responsibility for maintenance & repair contract management
* Deep product knowledge, application experience with equipment and production technologies, and the ability to successfully manage contracts to profitability
Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.
What will Caterpillar do for you?
From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance and the growth opportunities you expect with a Fortune 100 company. Your power our success and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters.
Job Title: Fleet Management Supervisor
Salary: £75,000-£90,000 depending on experience
Benefits: 27 days annual leave + bank holidays, Up to 20% bonus, Flexible Buy in Benefits such as Private Medical, Healthcare, Vision & Dental schemes, Green Car Scheme and more, Share Scheme (50% Company Matched), Contributory Pension Scheme (Contribution double by Company up to 10%), Free Car Parking, Caterpillar Advantage website
Location: Solihull- office based when not travelling
Contract: Permanent
Travel: Up to 50% travel required covering UK & Ireland
Job Reference: R0000321474
CATERPILLAR BCP UK
Caterpillar is a World Leader in Construction and Mining Equipment—creating innovative, cutting-edge products and services that help our Customers “Build A Better World”. With that level of impact comes the platform to “Care for the World, we work in”. That’s why we lead sustainable, green initiatives to preserve the Environment and help reduce Poverty with the Caterpillar Foundation and stay involved in the communities we help to build.
Posting Dates:
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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