Wh o we are? The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more. We are looking for an experienced and talented Night Porter to join our fantastic venue. Key Responsibilities : Customer Service : Maintain a consistently high level of professional customer service, ensuring that every guest feels welcome and cared for throughout their stay. Guest Escort & Room Orientation : Escort guests to their rooms, providing a detailed tour of the room facilities such as light switches, heating controls, TV, and more. Luggage Assistance : Assist guests with their luggage upon arrival, ensure the timely delivery of luggage to rooms for early arrivals, and manage luggage storage upon check-out with proper tagging. Guest Requests : Respond promptly to all guest needs and requests, ensuring their stay is as comfortable and enjoyable as possible. Queries & Directions : Provide accurate information and directions, answering any guest queries to help them feel informed and welcome during their stay. Requirements : Experience : Previous experience in hospitality or a customer service environment is essential. Customer Focused : A passion for delivering excellent customer service and ensuring guest satisfaction at all times. Communication Skills : Strong communication skills with a professional and approachable demeanor. Physical Capability : Ability to perform physically demanding tasks, including heavy lifting and luggage transportation. Attention to Detail : A keen eye for detail in managing guest requests and ensuring accurate luggage storage procedures. What we offer: Staff Discounts: 30% off food and cinema tickets in all our venues across Scotland plus discount on hotel and apartment stays. Wagestream: Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing. Scotsman Perks Benefits Portal: Access various retail discounts through our own benefits portal. Progression: Career development through our Scotsman Steps training programme. The Process: If you think this is the role for you then apply now and a member of the venue team will be in touch.