Overview
Are you looking for a fun and fast-paced environment to work in, with great benefits? Could you help us create lasting memories for our customers by providing outstanding customer service?
The Why
Join Hollywood Bowl Group as a Team Member; in return you'll get:
* The opportunity to earn an extra 50p per hour, paid to you every month
* Access to apprenticeship programmes and our in-house management training programmes
* Optional pension plan
* Additional days holiday with length of service up to five days
* Ongoing training and development, with the opportunity to fast track your career
* Free game vouchers every month
* 30% discount off food and drink for you and up to five friends
* 50% off food when you are working
* Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders
* Financial long service awards
* A £15 donation to our dedicated charity partner when you complete your induction
* Enhanced maternity, paternity, adoption, and shared parental leave benefits
* Opportunity to join our healthcare cash plan
The What
As a Team Member for Hollywood Bowl Group, you will be at the very centre of the customer's journey. No two shifts are the same; you may be welcoming customers at reception, hosting parties on the lanes, or serving food & drink from our bar and diner. Your professional and engaging customer service, high energy and enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit. Within our fast-paced, dynamic world, Team Members are trained across all key areas of the centre, so you'll be able to provide support and add value at every stage of the customer journey. You may be required to work in the Kitchen.
Opening Hours And Shift Patterns
Our centres are typically open seven days a week, from 9am to midnight. This role is based on working during the weekend (Friday - Sunday). Within the leisure industry, our busiest times are evenings, weekends, and public school holidays, which tends to be when we require availability from Team Member applicants. Here is an overview of the typical shift patterns we have in centre, from Friday to Sunday.
* Weekend AM shifts are typically 09.00 - 18.00
* Weekend PM shifts are typically 16.00 - 01.00
*Opening times and shift patterns will vary from centre to centre; your centre opening hours can be found online, and shift patterns will be confirmed at interview. Team Members under the age of 18 may be expected to work up until midnight, but no later.
You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities, including access to apprenticeship programmes and our in-house management training programmes, should you wish to take the next step in your career.
To be a successful Team Member, we'll want to see
* Great customer service, with the ability to communicate at all levels
* High energy and the ability to work in a fast-paced environment
* A friendly, supportive and helpful team player
* Flexibility with working hours and shift patterns
* Basic literacy and numeracy skills
The Who
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. We value diversity and inclusion and are committed to creating a working environment that promotes equal opportunities.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Entertainment Providers
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