Account Handler - 9-5 Monday to Thursday
9-3 Friday
About the job
We are seeking a dynamic and motivated Account Handler to join our team. As an Account Handler, you will play a crucial role in building and maintaining strong relationships with our valued customers. You will be the primary point of contact for customers, responsible for understanding their needs, addressing inquiries, and ensuring exceptional customer service. Your excellent communication and organizational skills will enable you to collaborate effectively with your designated Key Account Manager, ensuring unparalleled customer service that consistently exceeds customer expectations.
The main duties of the role will be:
* Customer relationship management – maintain positive relationships, promptly address inquiries and identify upselling opportunities based on their needs.
* Account maintenance – regularly monitor customer accounts to ensure retention compliance and track/report KPI's on the customers performance to your designated Key Account Manager.
* Issue resolution – troubleshoot and resolve any customer issues and concerns ensuring a prompt resolution.
* Product awareness – continuously improve knowledge of our products/services and customer's needs.
* Key Account Manager support – assist with generating quote and proposal, updating the CRM and reviewing and outputting data from the Business Intelligence module.
* Customer service – customer order entry and account information maintenance.
Una Health is an SME with around 28 employees. As part of our growing team, you will collaborate with the sales,
marketing and logistics divisions, working independently and as a team to reach our company goals.
About you
* Attention to detail – you are careful about detail, can accurately follow processes and are thorough in completing work tasks.
* Dependability – you will form part of a small, specialist team, therefore it is essential you are reliable, responsible and dependable.
* Self-control – you are good at maintaining your composure, keeping your emotions in check and diffusing any difficult situations.
* Stress tolerance – you are happy to receive constructive criticism, and deal with feedback calmly and productively, to benefit both your personal and the company's growth.
* Variety – you enjoy working in a dynamic versatile environment, where you work collaboratively with your colleagues, working towards creative solutions.
* Problem-solving – you can utilise risk-based thinking where necessary, and make assertive decisions, within the parameters defined by your Line Manager.
* Fast-paced – you enjoy working in a fast-paced environment, and you are happy to learn about and cover other areas of the business where necessary.
* ERP Systems – you can learn new systems quickly and with ease.
* Communication – you are strong at communicating both verbally and in written form with customers and colleagues.
* Customer service – you have an excellent phone manner and previous experience of working in a customer service role.
* Customer Focus - Care about doing a good job and consistently delivering a high standard of service for our customers.
* Attributes - You should demonstrate, commitment, tenacity, resilience and a friendly approach in all that you do.
Job Types: Full-time, Permanent
Pay: £24,000.00-£25,000.00 per year
Benefits:
* Company pension
* Health & wellbeing programme
* On-site parking
Application question(s):
* We'd love to know more about you—please share (in under 200 words) what you can bring to this role. Tell us about your strengths, relevant experience, and why you think you'd be a great addition to our team.
Experience:
* Customer Service: 2 years (required)
* Order Processing: 1 year (required)
Work Location: In person