University of Sheffield Are you passionate about education and customer service? We have opportunities for someone with experience of working in a customer facing environment including working at a customer information point together with excellent IT skills. You’ll need to be able to respond effectively and efficiently, managing conflicting priorities and demands. This is your chance to join a large team, where you will act as the first point of contact for library customers either on Welcome or Information desks. Work at these desks could involve responding to a large range of library information and IT queries and you will also take on a variety of tasks to support the service using the Library and enquiry management systems. Our Learning Space Assistants are often the first source of help for customers and this role requires you to have good communication skills and enjoy helping with enquiries. The work of the Learning Space Assistant varies between the library sites and also in response to changing service needs at different times of the year; as a result, we are looking for someone who is happy to work flexibly across all library sites and who enjoys the challenge of change. You will also need to have the physical capability to work quickly and accurately, both unsupervised and within a team, to meet service delivery standards. If you are a confident, customer focused individual and would like to join a world class dynamic research library then we would love to hear from you! The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university. We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities,a commitment to your development and wellbeing, a wide range of retail discounts, and much more. Find out more at sheffield.ac.uk/jobs/benefits and join us to become part of something special. We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching and student experience.