Step into the world of endless possibilities with JD.COM—one of the largest and most innovative e-commerce platforms globally and a 47 Fortune 500 company. We are seeking a Delivery Manager with strong experience in after-sales service (installation of household items) and site management to oversee the daily operations of our e-commerce delivery service network. Ideal candidates will have a background in home appliance e-commerce, with a hands-on understanding of customer support, installation KPIs, and issue resolution processes. Key Responsibilities: 1. Site Management & KPI Execution Manage and monitor service station operations, ensuring installation KPIs and service standards are consistently met. Oversee technician scheduling, route planning, and task execution to optimize efficiency. 2. Customer Issue Handling Handle escalations and customer complaints related to installation, repairs, and delivery. Coordinate with internal teams and external partners to resolve service anomalies promptly and professionally. 3. System Operations Independently operate the company’s service or logistics management systems. Maintain accurate service records, monitor real-time data, and ensure process compliance. Requirements: 2 years of experience in after-sales or service network management. Strong knowledge of home appliance service operations, including delivery, installation, and maintenance workflows. Familiarity with e-commerce after-sales models and operational platforms. Ability to manage field teams and troubleshoot customer service challenges. Mandarin Chinese language skills preferred. Preferred Candidate Profile: ✅ Background in home appliance or electronics industry ✅ Strong communication and coordination skills ✅ Self-driven, organized, and solution-oriented