Overview of the Role
As an Assistant Duty Manager, you will be responsible for supervising a team of Recreation Assistants and ensuring that a high level of customer service is always maintained. You will work in a team ensuring that operational procedures and work practices are adhered to by keeping the facilities safe, clean and always maintained. Working with the Duty Manager, you will take responsibility for the day-to-day operation of the facility.
Working as part of a team, you will have excellent communication and interpersonal skills with the ability to motivate others. You will have the ability to work unsupervised and use your own initiative. You will have experience working in a Sport, Leisure or Fitness Facility in a supervisory capacity and will hold a current Royal Life Saving Society UK (RLSS) Lifeguard qualification and a National Pool Plant Operators Qualification or have the ability to pass within 3 months.
The role is full time, working on a shift basis which will include the requirement for you to work early morning starts (0600am) and late evenings (1100pm), weekends, University Closure days and Bank Holidays. You will be primarily based at one of our designated sports facilities, however, will be required to work at any of our sports facilities when required.
Main duties and responsibilities
As an Assistant Duty Manager your main duties will include:
* Actively contributing to the management of the day-to-day operation of the sports facilities, ensuring that relevant cleaning, maintenance, and equipment set up tasks are completed as required, and ensuring high standards are maintained.
* Delivering an excellent customer service by providing a professional and positive welcome to customers and visitors to the facility, in line with service standards and values.
* Responsibility for opening and closing buildings and facilities as required and ensuring facilities and buildings remain secure.
* Contributing to the preparation of staff rotas, ensuring sufficient cover is maintained across all shifts.
* Lifeguarding duties alongside the Recreation Assistant team.
* Undertaking the associated duties of the staff team as required (e.g., Reception, Gym floor) to provide cover for absences.
* Responsibility for daily inspections of facilities and equipment, arranging for relevant repairs to be carried out and to monitor this process, liaising with senior managers, specialist contractors, and Estate Services as required.
* Working to key performance indicators (KPI's) and targets as required.
* Day-to-day supervision of operational staff including induction, training, and development and contributing to the recruitment process.
* Assisting the Duty Management Team in monitoring the effectiveness of the service through the customer feedback process; responding appropriately to enquiries, bookings, and complaints.
* Monitoring bookings made on the Leisure Management System for all facilities and ensuring facilities are available on time when booked.
* Acting as a fire warden and first aider as required.
* Cover for the Duty Manager to ensure the day-to-day management of the facility is maintained, when required.
* Working within and ensuring adherence to both the University's and Sport and Physical Activity's Health and Safety and Equality and Diversity policies.
* Behave in line with our University values (Collaboration, Compassion, Inclusivity and Integrity).
These duties provide a framework for the role and should not be regarded as a definitive list. Other reasonable duties may be required consistent with the grade of the post.
Qualifications and skills
Essential
* Demonstrable experience working in a Sport, Leisure, or Fitness Facility in a supervisory capacity.
* Experience of monitoring and maintaining high standards in facility presentation, customer service and customer care.
* A current Royal Life Saving Society UK (RLSS) Lifeguard qualification (or equivalent), or the ability to pass within the first 3 months.
* National Pool Plant Operators Qualification, or ability to pass within the first 3 months.
* Excellent communication skills with the ability to build rapport and develop effective relationships with customers and colleagues.
* An ability to lead by example and motivate others.
* A high level of accuracy and attention to detail.
* Experience of working within a team and the ability to work on own initiative.
* Flexibility, with an ability to work weekends, evenings, bank holidays and closure days as required.
Desirable
* Relevant fitness Industry qualifications
* National Pool Plant Operators
* National Pool Management Qualification.
* Swimming teacher qualification (Level 1 or 2)
* A Royal Life Saving Society UK (RLSS) Trainer/Assessor
* Knowledge of COSHH/ Risk Assessment process.
* Knowledge on using software such as Teams, One drive, XN, Leisure Hub.
Working at Leeds
We are a campus-based community and regular interaction with campus is an expectation of all roles in line with academic and service needs and the requirements of the role. We are also open to discussing flexible working arrangements. To find out more about the benefits of working at the University and what it is like to live and work in the Leeds area visit our Working at Leeds information page.
Our University
At the University of Leeds, we are committed to providing a culture of inclusion, respect and equity of opportunity that attracts, supports, and retains the best students and staff from all backgrounds. Whatever role we recruit for we are always striving to increase the diversity of our community, which each individual helps enrich and cultivate. We particularly encourage applications from, but not limited to Black, Asian, those who belong to a minority ethnic community; people who identify as LGBT+; and disabled people. Candidates will always be selected based on merit and ability. »
Pre-employment Health Assessment
Our University aims to ensure that all candidates have the opportunity to disclose any health issues. In accordance with the Equality Act 2010, a pre-employment health assessment via a questionnaire will be sent to candidates following an offer of appointment. Our University also encourages individuals to meet with a University Occupational Health specialist for advice on any potential workplace adjustments.
Identified hazards related to the normal duties of the post are as follows:
* Work involving the frequent manual handling of work-related items or items that are awkward in shape or size
* Work involving contact with hazardous chemicals
Information for disabled candidates
Information for disabled candidates, impairments or health conditions, including requesting alternative formats, can be found under the 'Accessibility' heading on our How to Apply information page or by getting in touch by emailing HR via
Criminal Record Information
Due the nature of this role, there will be a requirement to obtain a satisfactory DBS check. All applicants will be required to declare if they have any 'unspent' criminal offences, including those pending.
Any offer of appointment will be in accordance with our Criminal Records policy. You can find out more about required checks and declarations in our Criminal Records information page.
Salary Requirements of the Skilled Worker Visa Route
This role is not eligible for Skilled Worker visa sponsorship. Information on other visa options is available via the Government's Work in the UK page.
Job Types: Full-time, Permanent
Pay: £25,448.00-£26,942.00 per year
Benefits:
* Company pension
* Free fitness classes
* Gym membership
* On-site gym
* On-site parking
* Sick pay
Experience:
* Supervising experience: 1 year (preferred)
* Leisure operations: 1 year (preferred)
* Customer service: 1 year (preferred)
Work Location: In person
Application deadline: 09/02/2025