In a Nutshell At The Manor House in Castle Combe, we are looking for a F&B Supervisor to be responsible for leading the shift, supervising the front of house Food and Beverage team and supporting the Food & Beverage Management team in the day to day running of the department - to include; Bar, Lounge and Terrace, Restaurant and Conference & Banqueting but with a focus on the morning Breakfast Service. If you have a passion for good food and drink, this may just be the role for you. Package DescriptionAnd now for the good stuff Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:Competitive salary and benefits29 days holiday (increasing with length of service)50% Discount on food and beverage across all Exclusive propertiesReally big discounts of room nights across all Exclusive propertiesEAP provided by Hospitality ActionHospitality Essentials discount platform — giving you access to 1,000 shopping discounts, cashback deals, and online exercise, wellbeing & finance guidesMeals on duty provided for freeRecognition and rewards schemeAccess to our learning platform including great training and development programs.Free gym access where available dedicated classes.BCorp member and commitment to improving our People, Product and Planet.Free downloads to newspapers, magazines and booksCycle to work schemeMain ResponsibilitiesTo ensure that expectations are exceeded at all times in all areas of F&BTo support the operational teams in delivering exceptional standards in the restaurant, and C&B. Remaining hands on within this busy food and beverage operation, overseeing BreakfastTo ensure that all events are run to our agreed standardsTo perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. To work as part of a team and to constantly evaluate, train and improve the experience of our guestsTo support the welfare and motivation of the Food and Beverage teamsTo support the SOP's for your area that can form a training manual for new recruits.Establish and maintain effective employee relations across departmentsAttend regular team meetings ensuring a strong and clear flow of communication at all timesTo optimise opportunities to hit and exceed budgeted targetsTo encourage up selling and on selling to optimise revenueTo liaise with sales daily to improve communication & charging of eventsTo ensure all opportunities to generate revenue for the hotel are maximised and there is a strong channel of communication between sales to ensure effective, efficient and wholly beneficial operations for both staff and guests alike Improve ProfitTo assist the F&B Manager/Assistant Manager in any other areas as and when requiredRemains aware of business trends, systems and practices within the food and beverage industry to enable us remain current and open to opportunities to improve the profitability of the department. Strong BrandComplies with Exclusive Collections policies and procedures The Ideal CandidateExperience of supervising and guiding othersProfessional and proactive approach to guest servicePrevious experience from a similar luxury environmentThe ability to work under pressure and to multi taskGood food and beverage knowledgeHave a passion for all things food and beveragePossess a strong understanding of the high standards that are demanded from a luxury establishmentHave a creative mind with a passion and respect for the provenance of foodRelish the pressure of a busy restaurant environmentAbout The CompanyAre we right for you?We expect a lot but we'll give a lot to get the right people. There are 4 main things we look forWe want people with bags of character. We don't want you to hide your personality when you're at work, we want you to feel comfortable, to be who you are.We want people people. You've got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.We need extra milers. So if you think the job description is all you have to do, then we're not for you. You have to put your heart into it. When you tell a guess you're happy to help, you have to mean it.Your day will consist of 8.5 hours, (half an hour for lunch), straight shifts equate to 40 hours a week.