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Job Title: AV Support Technician
Our immediate requirement is for an experienced AV Support Technician to be a key part of our Swindon team, representing our client and working onsite at a leading Building Society. This position is based within our end user’s organisation, which continues to invest in state-of-the-art technologies, services, and training. This is an exciting opportunity for an exceptional, experienced AV Support Technician to join an established operation with scope to drive and enhance the service at every opportunity.
Key Responsibilities
* Report into client stakeholder on a day-to-day basis.
* Based at Swindon NWH on a permanent basis with occasional travel to Northampton for technical issues and maintenance activities.
* Oversee and manage AV / UC systems daily.
* Provide real-time in-room support for AV / UC issues.
* Log incidents/tickets via site protocol and resolve within SLA.
* Handle faults and own all AV-related tickets through to resolution.
* Locate faults and provide solutions on a first/second line basis.
* Provide workarounds in case of failures.
* Coordinate with off-site help desk and third parties to resolve incidents and manage RMAs.
* Manage equipment repairs and implement critical spares as needed.
* Support and manage software/firmware updates following change control procedures.
* Be fully competent in digital AV environments.
* Have IT literacy, understanding network architecture and structured cabling.
* Manage onsite support deliverables.
* Proactively train and support end users.
* Provide technical assistance and standby support for high-profile events.
* Assist with meet & greet services for VIP meetings and client connections (virtually and in-room).
* Generate daily reports and contact clients to understand meeting requirements and setup.
* Support users of all seniority levels with AV equipment, connectivity, and applications.
* Conduct regular room and system checks.
* Oversee preventative maintenance activities with off-site teams.
* Assist with ad hoc moves and changes.
* Maintain accurate asset schedules and critical spares inventory.
* Attend weekly service/ticket review meetings.
* Provide full-time support Monday to Friday, 07:00 – 19:00, with flexibility as required.
* Attend monthly service review meetings and prepare reports and statistics.
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