1. Role Purpose This role will lead structured stakeholder advocacy, engagement, survey insight, and educational outreach activities for a nationally significant digital transparency platform. Operating during Public Beta and scaling phases, the role ensures: • Stakeholder confidence remains strong • Industry concerns are captured and addressed constructively • Adoption accelerates through education and dialogue • Survey insight directly informs delivery prioritisation • The platform’s narrative is collaborative, not reactive This is not a marketing or PR role. It is a strategic ecosystem stewardship position operating at the intersection of: • Government sponsors • Regulators • Trade associations • Large enterprise networks • Independent retailers • Technical integration teams Requirements 2. Key Responsibilities A. Industry Advocacy & Relationship Management • Act as visible engagement lead for industry stakeholders • Build constructive relationships with trade associations and network operators • Facilitate structured roundtables and feedback sessions • Represent the service in industry forums and panels • Translate technical roadmap updates into accessible language • Address perception risks through proactive engagement B. API Advocacy & Technical Enablement • Deliver live API demos (Postman / scripts / SDK examples) • Build example integrations and code snippets • Develop sample payload templates • Create sandbox walkthrough materials • Explain validation rules and error codes • Provide integration troubleshooting guidance • Liaise directly with engineering teams on recurring issues • Identify friction points in the API lifecycle C. Survey & Insight Programme Ownership • Design and run quarterly industry sentiment surveys • Conduct post-onboarding and integration feedback surveys • Develop API usability surveys • Analyse qualitative and quantitative results • Produce insight dashboards and executive summaries • Present findings to sponsors and delivery teams • Translate feedback into structured improvement themes Ensure all survey activity is methodologically sound and defensible. D. Webinar & Education Programme • Develop and run monthly webinar series • Host API deep-dive sessions • Facilitate “Common Errors & Best Practice” clinics • Deliver integration guidance workshops • Moderate Q&A sessions confidently • Create structured follow-up artefacts and FAQs Webinars must reduce support load, improve compliance, and accelerate adoption. E. Confidence & Narrative Management • Shape and maintain a consistent Public Beta narrative • Provide structured responses to recurring stakeholder concerns • Collaborate with Service Lead on sponsor messaging • Develop insight-led confidence metrics • Ensure engagement activity aligns with regulatory expectations F. Internal Alignment & Delivery Feedback Loop • Work closely with: o Data & Insights Lead o Technical Operations Lead o Retailer Enablement Lead o Programme Leadership • Ensure stakeholder insight influences sprint planning • Track recurring issue themes • Identify perception risks early 3. Experience & Background Required Essential: • 8 years experience in stakeholder engagement, ecosystem management, or industry advocacy • Experience operating within regulated or public sector environments • Experience in Developer Advocate / Solutions Engineer role • Demonstrated experience designing and running structured surveys • Proven experience hosting and moderating webinars (50–200 attendees) • Strong written communication capability (policy-grade clarity) • Comfortable explaining technical platforms at a functional level • Experience managing complex stakeholder dynamics • Experience in energy, utilities, health, or regulated retail sectors • Experience working on national digital infrastructure platforms • Strong REST API understanding • Experience with OAuth / authentication flows • Hands-on Postman usage • Experience in Public Beta / digital service lifecycle phases • Familiarity with Government Digital Service standards 4. Skills & Capabilities • Confident public speaker • Strong workshop facilitation • Survey design literacy (quantitative & qualitative) • Analytical thinking • Stakeholder diplomacy • Political awareness • Narrative shaping • Calm under scrutiny • Structured programme discipline 7. Behavioural Profile The successful candidate will: • Be confident but not combative • Be structured but not bureaucratic • Be empathetic but not defensive • Be data-driven but not technical-overwhelming • Be politically aware but not politicised They must command credibility in both boardroom and operational settings.