Magna Housing is seeking a Service Excellence Lead to drive a customer-focused culture and champion service excellence. This position involves developing tailored training programs, analyzing customer feedback, and ensuring inclusive service design. The ideal candidate will have proven experience in customer experience or service design, strong communication skills, and a deep understanding of trauma-informed approaches. This is a home-based role with travel required and a fixed-term contract of 2 years offering £47,000 per annum plus benefits.
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