Job Title:
NOC Technician (Previous Relevant Experience is Required), Peterborough
Client:
Telent
Location:
Peterborough, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
3
Posted:
05.05.2025
Expiry Date:
19.06.2025
Job Description:
Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts committed to impactful work. Be part of a high-performing team managing complex, critical infrastructure that keeps the nation's networks connected and protected 24/7.
The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution in line with procedures and KPIs. The role involves working on a 24/7, 365-day shift rota.
Responsibilities:
* Handle incoming calls and emails, responding according to KPIs.
* Create network incident tickets from customer reports.
* Action Service Requests.
* Allocate/despatch tickets to technical support, field engineering, and other service providers.
* Manage incident tickets with regular updates.
* Organise traffic management, coordinating with traffic providers, regional control, and field resources.
* Communicate with customers about network incidents.
* Coordinate with utility companies regarding power issues affecting the network.
Candidate Profile:
Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.
Key Requirements:
* Experience with 1st Line diagnostics and incident resolution.
* Strong communication skills and ability to liaise with stakeholders at all levels.
* Proficiency in Microsoft Office applications.
What We Offer:
A career at Telent offers opportunities across sectors, roles, technologies, and clients, fostering skill development and impact. We value an inclusive culture that respects diversity and encourages authenticity and growth.
Additional Benefits:
* 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
* Company pension scheme.
* Family-friendly policies.
* Occupational health support and wellbeing portal.
* Discounts on cinema, dining, and shopping through Telent Rewards.
Learn More:
Watch the Telent Video here!
We are committed to diversity and inclusion, ensuring everyone feels valued and empowered to reach their potential. Our teams reflect the diverse communities we serve.
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