Job Introduction
Guest Services Supervisor – Royal Berkshire – Ascot, Berkshire
A Career in Hospitality Where Every Detail Tells a Story.
Royal Berkshire, a part of the Exclusive Collection, is a luxury property in Ascot that radiates refined elegance and timeless charm. From its beautiful grounds to its sophisticated interiors, every corner reflects attention to detail and a commitment to exceptional experiences.
You will join as a Guest Services Supervisor that values leadership, collaboration, and pride in delivering exceptional guest experiences. This role plays a key part in supporting the front office team, ensuring smooth daily operations and creating memorable first and last impressions for every guest. Here, your ideas will be welcomed and your growth supported.
At Royal Berkshire, we believe in rewarding our team for their passion and dedication. As part of our team, you’ll enjoy:
• Competitive pay, plus service charge
• Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
• Free meals while on duty
• Free access to the on-site gym and parking
• Access to our Employee Assistance Programme and wellbeing resources
• Exclusive discounts and perks through Hospitality Essentials
• Opportunities for growth, learning, and internal movement within the Exclusive Collection
Key Responsibilities
• Support the Operations Manager in overseeing day-to-day front office operations
• Lead by example in delivering warm, professional, and personalised guest service
• Supervise and support the reception and guest services team during shifts
• Handle guest queries and concerns efficiently, ensuring timely and effective resolution
• Ensure accurate check-in and check-out processes in line with brand standards
• Assist with training and mentoring new team members
• Maintain high standards of presentation, communication, and service at all times
Person Specification
• Previous experience in a front office or guest services role, ideally within hospitality
• Confident communicator with a calm and professional approach
• Natural leader who enjoys supporting and motivating a team
• Strong attention to detail and organisational skills
• Ability to remain composed and solution-focused in a fast-paced environment
• Flexible to work shifts, including weekends and holidays
We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression, and a culture where people who share our values can thrive.
As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.
Apply today and join a team that celebrates creativity, teamwork and genuine care in everything we do.