Overview
Join to apply for the Front of House Reception Team Member role at Novotel Hotels.
Company Description
With passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status-quo.
Join us at Accor, where life pulses with passion! By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist.
Job Description
Responsibilities
* Handle any guest complaints and/or remarks made at the front desk.
* Contribute to guest satisfaction at all times by providing high quality services throughout their stay.
* Ensure service standards are followed with friendly and engaging service.
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.
Qualifications
* Service focused personality is essential.
* Previous experience in a similar role is an asset.
* Prior experience working with OPERA CLOUD system.
* Strong interpersonal and problem solving abilities.
Benefits
* Salary £13.69 per hour.
* Employee discounted rates in Accor Hotels worldwide.
* Excellent training and development opportunities within the hotel and throughout Accor worldwide.
* Complimentary meals on duty.
* Recommend a Friends bonus.
* Cycle to Work Scheme.
* Further discounts in Accor properties worldwide, brands include Fairmont, Raffles, Sofitel, Pullman, MGallery, Novotel, Mercure and Ibis.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Administrative
Industries
* Hospitality
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