Interim Head of Digital Operations
Day Rate: Negotiable. Duration: 3–4 months (initial). Start: ASAP.
Location: London, 2 days per week. Inside IR35. SC Cleared.
Overview
We're seeking an experienced Interim Head of Digital Operations to stabilise and lead core technology operations across infrastructure and systems, within a Microsoft Azure environment. This is a hands‑on leadership role focused on ensuring operational resilience, driving performance, and providing clear direction across digital operations during a critical period of change.
Key Responsibilities
* Provide interim leadership across Digital Operations, covering infrastructure, platforms, and core systems
* Own the stability, performance, and security of a predominantly Azure‑based cloud estate
* Lead and support teams across Cloud Infrastructure (Azure), Systems / Enterprise Applications, Service Operations / IT Support
* Assess current operating model and implement quick‑win improvements to enhance reliability and efficiency
* Drive incident, problem, and change management maturity
* Ensure robust governance, monitoring, and reporting across services
* Partner with senior stakeholders to align operations with wider digital and transformation objectives
* Manage third‑party vendors and service providers, ensuring delivery against SLAs
* Support ongoing or planned cloud optimisation / migration initiatives
Key Skills & Experience
* Proven experience operating at Head of / Director level in Digital or IT Operations (interim exposure preferred)
* Strong background in cloud‑first environments, particularly Microsoft Azure
Deep Understanding of
* Infrastructure operations (cloud & hybrid)
* Enterprise systems/platforms
* IT service management (e.g., ITIL frameworks)
* Track record of stabilising or transforming underperforming operations
* Comfortable operating in ambiguous, fast‑paced environments with immediate impact expected
* Strong stakeholder management – able to engage at exec level and translate technical issues into business impact
* Experience managing third‑party vendors and outsourced services
Desirable
* Experience in digital transformation or turnaround environments
* Exposure to DevOps / SRE practices
* Familiarity with security and compliance frameworks in cloud environments
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