JOB DESCRIPTIONPost title:Location:Term:Communications and Resident Involvement Administration Officer – Immediate Start required – closing 9th January London- travel to our local offices – Hybrid 3 days in office 3 month FTCGrade:Grade 5 - £33000Responsible to:Communications and Resident Involvement Lead OfficersKey objectives:To support the administrative functions of the organisation's internal and external communication platforms and corporate events. To provide essential administrative and coordination support for resident involvement structures and resident forums. Main ResponsibilitiesCommunicationsWebsite and intranet updatesGeneral support with communications tasksSupporting the organisation of corporate eventsText and emails messagingMaintaining the photographic library Keeping the comms schedule up to date Sourcing good news stories for the website and socialsAssisting with the collation of information for PowerPoint presentations / digital noticeboardsAssisting with keeping noticeboards up to date and arranging distribution of collateral to local offices Resident InvolvementProviding administrative coordination for resident meetings (contacting residents, sending out documents, booking rooms, etc.)Supporting resident consultation events First point of contact for resident Involvement enquiriesFollowing up contact from residents interested in joining local boards and forumsSupporting and promoting resident involvement activitiesAttending and supporting resident meetings (some evening work may be required)Gathering action responses from resident meetings from appropriate officers Supporting resident consultation eventsGeneral RI supportExperience and SkillsEssentialStrong Organisational Skills: The ability to manage multiple priorities and plan events with attention to detail is essential.Communication Skills: Excellent written and verbal communication skills to build rapport with diverse residents and stakeholders.Content & Digital Support: Assisting with posting and updating content on websites/social media, compiling data reports (web analytics, media coverage), managing image libraries, and proofreading.Customer Focus: A genuine commitment to customer care and an enthusiastic approach to engaging with tenants and leaseholders. Flexibility: A proactive attitude and a willingness to work occasional evenings or weekends to support meetings and events. Desirable Basic graphic design / video editing skillsMinute takingBenefits33 days holiday and Bank Holidays10% Employer Pension ContributionGym MembershipCash Plan medical scheme