Position Title: Customer Service Coordinator – Career
Location: Telford
Duration: 12 months contract
Working Pattern: 5 days a week onsite (Mandatory)
Job Description
We are seeking energetic, detail-oriented, and adaptable Customer Service Coordinators to support our Outsource operations within Client’s Global Services Organization. The ideal candidate will thrive in a high-volume, fast-paced environment and be able to manage multiple processes with accuracy and professionalism.
Key Responsibilities
Customer & Outsource Support
* Communicate outsource work priorities to customers daily/weekly, ensuring alignment with contractual obligations.
* Handle customer queries promptly and accurately, providing documented updates.
* Provide quotations for subcontract prices via the Sales system.
* Manage and prioritise customer orders, monitor escalations, and communicate status updates.
Order & Workflow Management
* Process new customer requests and ensure timely management of Outsource activities.
* Trigger the release of Service Orders to suppliers and work closely with logistics to track progress.
* Monitor turnaround times to meet customer contractual commitments.
* Verify receipt and processing status of outsourced work when required.
* Maintain accurate internal system notes for each job.
Quality & Documentation
* Follow quality procedures to log certificates into internal systems for audit purposes.
* Support daily on-site Outsource duties and collaborate effectively with the team.
Procurement & Supply Chain Support
* Assist with procurement activities such as generating requisitions, purchase orders, and scheduling.
* Review supplier quotes and order confirmations to ensure on-time delivery.
* Support procurement outsource contract staff with tasks including open order reports, supplier confirmations, expediting, and delivery tracking.
Essential Skills & Experience
* Minimum 2 years' customer service experience.
* Strong proficiency in Microsoft 365, especially Outlook, PowerPoint, and Excel (including VLOOKUP and basic formulas).
* Strong computer and office administration skills.
* Ability to adapt quickly, manage high workloads, and stay organised under pressure.
* Excellent communication skills with strong attention to detail.
Preferred Attributes
* Energetic, proactive, and robust personality.
* Experience managing multiple stakeholders or working in technical/customer environments is a plus.