Salary: £30,000 - 30,000 per year Requirements: Demonstrable experience in a technical customer support/service desk role Experience using Service Now or similar service desk tools Strong analytical skills to diagnose faults, resolve issues and triage for escalation where necessary Advanced troubleshooting skills across hardware and software Ability to plan and coordinate installations and repairs with our Field Engineers and customers Ability to maintain accurate technical documentation to ensure compliance with security and regulatory standards Competent in integrating system data into reporting platforms and preparing reports when required Ability to work with capability teams and support business change initiatives across customer and end-user environments Excellent communication and stakeholder management skills, to act as the link between Microlise and the customer Ability to deliver training and knowledge transfer to technical and non-technical audiences Excellent written and verbal communication skills, with the ability to produce clear technical documentation and customer-facing reports Proactive, customer-focused mindset with a passion for continuous improvement and delivering high levels of customer satisfaction Responsibilities: Deliver support for Microlise systems, including troubleshooting, fault resolution, and escalation where necessary. Provide support through our IT Service Management system, Service Now, alongside telephone support as the initial point of contact for all Microlise related queries. Plan and coordinate installations, repairs, and ad-hoc technical interventions for our customers and internal field engineers. Oversee platform commissioning, tenancy management, and system access control. Ensure compliance with encryption and data security standards during system updates. Maintain technical documentation and manage updates to ensure accuracy and compliance. Act as the link between the customer and Microlise delivery teams, ensuring clear communication and timely issue resolution. Support integration of system data into wider reporting platforms and assist with report preparation, providing month end reporting. Identify training needs within the user community and plan knowledge transfer sessions. Collaborate with capability teams to enhance analytical and reporting capabilities. Support upgrades with the customer. Shape and support Business Change activity across customer and end users. Technologies: Embedded Hardware Support Security Mobile More: At Microlise, we are excited to welcome a Technical Support Engineer (Embedded) to our Support Services team. Proudly Midlands-based and operating for over thirty years, we have recently become a Publicly Listed Company. Our culture drives how we work, connect with customers, and develop our team. We offer full support and training, a salary sacrifice EV Car Scheme, private medical insurance, 25 days holiday, and various employee benefits. Come be a part of our recognized workplace culture and join us in making a real impact for our clients! last updated 6 week of 2026