Our Development Assistant (Membership) plays a key role in assisting the Development team in building and maintaining relationships with Members, appeal donors, and a variety of supporters.
Full time, 35 hours, Fixed‑Term 12 Months, Salary: £30,496 – £32,743, Location: National Museum of Scotland (Hybrid), Hours: 35 hours per week, Monday – Friday.
About the role
Our Development Assistant (Membership) plays a key role in assisting the Development team in building and maintaining relationships with Members, appeal donors and a variety of supporters, by providing the highest level of customer service and supporter care, processing Membership payments and donations, delivering Member communications, and supporting continued improvements to the fundraising database and associated online systems.
Key responsibilities
* Provide administrative support to the individual giving programmes (primarily the Membership Programme) including processing new joiners and renewals, recording and acknowledging gifts, and gathering and recording Gift Aid declarations.
* Manage the Membership phone line and inbox, responding to Member, donor and public enquiries in a warm, timely, tactful and professional manner.
* Day‑to‑day administration of the Membership programme, including processing new Members and renewals, recording and acknowledging gifts and keeping accurate records on the CRM database (Tessitura).
* Support the wider team with office administration and occasional event support.
* Ensure timely and accurate supporter communications and acknowledgements via phone, email and post.
* Maintain high standards of data quality to support reporting, retention and stewardship.
Skills and experience
* Strong communication skills including written, verbal, telephone and web communication.
* Administrative support skills, including accurate records management and the ability to prioritise tasks within a fast‑paced environment.
* Relevant experience in a marketing, charity, fundraising or similar environment.
* Experience and confidence in using a Customer Relationship Management system.
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