1 day ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Spectralink Corporation
IT / Unified Communications Consultant | Problem Solver | VoIP Consultant | Solution Design | Technical Support | Team Leadership
The Tier 2 Technical Support Engineer is responsible for helping the technical support team in providing exceptional service and support to Spectralink's customers and partners. This role involves managing technical issues, ensuring customer satisfaction, and collaborating with various departments to enhance product performance and customer experience.
Key Responsibilities:
* Technical Support on Spectralink solutions:work with the EMEA technical support team, providing guidance and support to ensure high-quality service delivery for our customers and partners. Working alongside our US based global support teams, our partners, and resellers in EMEA to resolve technical issues and enhance overall customer satisfaction.
* Customer Interaction:Serve as a point of escalation for more complex technical issues reported by customers, including end-users, distributors, resellers, and application partners.
* Problem Resolution:Investigate and resolve technical issues, ensuring timely and effective solutions. Escalate cases to other teams within the company as needed.
* Collaboration:Work closely with R&D, Professional Services, Sales teams and other departments to support seamless integration of DECT solutions into VoIP, SIP-PBX, and UC platforms, including Microsoft Teams and Cisco CUCM.
* Innovation:Contribute to the continuous improvement of DECT technology through cutting-edge R&D and comprehensive testing and validation of wireless communication systems.
Qualifications:
* Experience:Minimum of 2-3 years of experience within IT support, preferably from a Service Provider Help Desk or similar environment.
* Skills:
* A good understanding of DECT, IP-DECT and or Voice over Wi-Fi (VoWiFi)
* Strong Networking Skills (both wired and wireless)
* Experience of troubleshooting VoIP and TDMand Telephony systems
* Take ownership and effectively manage support tickets for incidents
* Experience of creating Knowledge Base documentation
* Skilled on working with network analyzer tools
* UCaaS administration and troubleshooting
* Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience
* Know when to ask for help.
* Education:Background in IT support, data technician, or other relevant education.
* Attributes:Ability to learn by reading documentation, attending online training, and a strong motivation to provide excellent customer service.
Nice to Have
* Knowledge of Firewalls
* MDM / EMM management of devices
* Knowledge of Azure/AWS
* Basic familiarity with iOS & Android platforms.
* Experience with troubleshooting network or infrastructure issues
What We Offer:
* An interesting job in an international company where no two days are alike.
* Opportunities for professional and personal development.
* Travel across Europe for on-site support as required.
* Hybrid working (3 days in the office) in a collaborative and innovative work environment at our Bracknell, UK office.
Apply here:
https://www.spectralink.com/about-old/joblistings/?p=job%2Fos1yxfwi
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Telecommunications
Referrals increase your chances of interviewing at Spectralink Corporation by 2x
Sign in to set job alerts for “Technical Support Specialist” roles.
Epsom, England, United Kingdom 3 days ago
West Drayton, England, United Kingdom 2 months ago
Woking, England, United Kingdom 2 weeks ago
Harrow, England, United Kingdom 1 week ago
Slough, England, United Kingdom 5 months ago
Reading, England, United Kingdom 3 weeks ago
Reading, England, United Kingdom 2 weeks ago
Didcot, England, United Kingdom 2 weeks ago
Hounslow, England, United Kingdom 2 weeks ago
Princes Risborough, England, United Kingdom 1 week ago
Marlow, England, United Kingdom 1 month ago
Reading, England, United Kingdom 3 days ago
Uxbridge, England, United Kingdom 1 week ago
Wexham Street, England, United Kingdom 2 weeks ago
Camberley, England, United Kingdom 2 weeks ago
Princes Risborough, England, United Kingdom 11 hours ago
High Wycombe, England, United Kingdom 1 week ago
Farnborough, England, United Kingdom 1 week ago
Reading, England, United Kingdom 4 days ago
Sunbury-On-Thames, England, United Kingdom 2 weeks ago
Maidenhead, England, United Kingdom 2 weeks ago
Maidenhead, England, United Kingdom 2 weeks ago
Uxbridge, England, United Kingdom 1 month ago
Reading, England, United Kingdom 2 weeks ago
Technical Support & Commissioning - Broadcast Video & Audio
Reading, England, United Kingdom 1 month ago
Reading, England, United Kingdom 2 weeks ago
Reading, England, United Kingdom 2 weeks ago
Wokingham, England, United Kingdom 2 weeks ago
Binfield, England, United Kingdom 3 weeks ago
Technical Support & Regulatory Specialist - Chemicals & Lubricants
Silchester, England, United Kingdom 2 days ago
Camberley, England, United Kingdom 4 weeks ago
High Wycombe, England, United Kingdom 2 weeks ago
Harrow, England, United Kingdom 1 week ago
Watford, England, United Kingdom 20 hours ago
Watford, England, United Kingdom 2 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr